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The University of Miami/UHealth Department of Clinical Access has an exciting opportunity for a full-time Sr. Manager, Patient Access to work at our main campus.
Core Job Summary: The Senior Manager, Patient Access provides operational and financial leadership, strategy development, and accountability for the clinical access front end revenue cycle functions for multiple hospital and provider-based clinics.
Core Responsibilities:- Recruits, supervises, trains, and disciplines staff, and prepares performance reports.
- Ensures adequate staffing is maintained on a 24-hour basis.
- Plans, organizes, and controls daily patient access operations to ensure department goals are met to include the timely and accurate registration of patients, financial counseling, care coordination, and proper payment collection.
- Implements key business initiatives seamlessly across all critical areas and meets or exceeds established Key Performance Indicators (KPI's) (i.e. patient satisfaction, co-pay, previous balance, registration processing time, denials, etc.)
- Establishes short and long-term goals in order to execute problem identification, data gathering, and implementation of strategic actions consistent with the organization's mission.
- Provides patient access reports to department faculty, administrators, and staff, and partners to proactively identify and correct patient access barriers.
- Develops, reviews and updates departmental policies and procedures.
- Makes recommendations for improvement of work methods and technology to increase productivity and streamline operations including long-range strategy which achieves its mission and makes consistent and timely progress.
- Develops and implements the department's annual budget.
- Identifies opportunities and makes recommendations for cost reduction.
- Maintains current knowledge of rules and regulations and educates staff on any variations.
- Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.
- Ensures employees are trained on controls within the function and on University policy and procedures.
This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.Core Qualifications: Bachelor's degree in relevant field
Minimum 5 years of relevant experience
Knowledge, Skills, and Attitudes:- Knowledge of business and management principles
- Ability to direct, manage, implement, and evaluate department operations.
- Ability to establish department goals and objectives that support the strategic plan.
- Ability to effectively plan, delegate and/or supervise the work of others.
- Ability to lead, motivate, develop, and train others.
Any relevant education, certifications and/or work experience may be considered.The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
Job Status:Full time
Employee Type:Staff
