Key Responsibilities:- Own the end-to-end partnership between Commercial Experience, functional subject matter experts, and IT, driving alignment on system architecture, priorities, and process decisions
- Lead the pipeline of bugs, enhancements, and change requests, establishing clear ownership, prioritization, escalation paths, and visibility into queue health and aging
- Translate complex business needs into clear IT requirements and business requirements documents (BRDs), reducing ambiguity and rework while improving delivery quality
- Drive discovery and process design across Quote to Cash, mapping current-state and future-state workflows, system dependencies, controls, and opportunities for scalable improvement
- Manage scope, timelines, dependencies, and deliverables from requirements through production, ensuring changes are executed with appropriate governance and stakeholder alignment
- Lead user acceptance testing (UAT), release coordination, validation, and change management so system improvements are adopted effectively and deliver intended business value
- Identify automation, AI, and process improvement opportunities that increase operational efficiency, strengthen data quality, and improve the user experience across commercial and Finance systems
- Advance practical AI adoption by applying AI tools to requirements development, ticket triage, analysis, and documentation, while helping teams establish effective ways to use AI in daily operations
- Maintain documentation, controls, and governance across systems, processes, and data to support scalable and reliable Quote to Cash operations
Required Qualifications:- 10+ years of experience in Business Operations, Business Systems, Business Transformation, Process Improvement, Consulting, or related disciplines, including significant experience designing or improving complex process flows
- Proven experience serving as a business-to-IT liaison, including requirements gathering, BRD development, stakeholder alignment, and delivery through implementation
- Demonstrated experience managing queues of bugs, enhancements, and change requests using Jira, ServiceNow, or comparable enterprise workflow platforms
- Strong hands-on experience with Salesforce (SFDC) and experience with one or more related enterprise platforms such as CLM, Workday, Zuora, or RevPro
- Experience leading change management initiatives, UAT, release coordination, and systems initiatives supporting go-to-market or commercial teams
- Strong understanding of cross-functional business processes and system dependencies across complex enterprise environments
- Demonstrated ability to influence and constructively challenge stakeholders, navigate ambiguity, and drive decisions across business and technical teams
- Proven ability to operate effectively as both a strategic project leader and a hands-on individual contributor in a self-directed environment
Preferred Qualifications:- SaaS or technology industry experience
- Experience with Quote to Cash processes, including order management, billing, receivables, or revenue recognition
- Familiarity with Agile delivery methodologies and enterprise change-control practices
- Experience applying AI, automation, or analytics tools to business operations, systems management, or process improvement
Compensation:This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
$133,800.00 - $235,400.00
Benefits:- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
Click here to view a summary overview of our Benefits.
What Happens After You ApplyAfter you apply, here's what you can typically expect:
- Our Talent Acquisition team reviews your application with the hiring team.
- A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
- Next, you'll meet the hiring manager and other members of the interview team.
- We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
- After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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