Date Posted:2026-10-12
Country: United States of America
Location: OT335: SA - LOS ANGELES, CA 2701 Media Center Drive, Los Angeles, CA, 90065 USA
Otis Elevator Company is seeking an experienced
Sr Manager, Los Angeles Service Ops to lead elevator maintenance, billable repair, and field service across the Los Angeles territory.
In this highly visible role, you will develop an experienced operations team, coordinate field resources, and drive safe, responsive service.
On a typical day you will:- Lead elevator service, maintenance, and billable repair operations across the Los Angeles territory.
- Manage, coach, and develop Service Superintendents and operations support employees.
- Coordinate labor resources, mechanic routes, scheduling, and field priorities.
- Oversee open order work, including paid repairs and equipment upgrades.
- Balance service delivery, labor availability, safety, quality, and profitability.
- Partner with Service Sales and branch leadership to meet customer and business priorities.
- Participate in customer meetings and clearly communicate technical and operational information.
- Improve efficiency across workforce scheduling, resource planning, customer response, and field execution.
- Use Salesforce and other business systems to manage workload and monitor performance.
- Support field training, safety audits, jobsite inspections, and environmental, health, and safety compliance.
- Provide technical and operational guidance for complex field situations.
What you will need to be successful:- Approximately 10 years of elevator industry experience in service, maintenance, repair, field operations, or related assignments.
- Strong knowledge of elevator maintenance and billable repair operations.
- Hands-on field experience gained as an elevator mechanic, Service Superintendent, field leader, or operations manager.
- Experience leading Superintendents, mechanics, technicians, or other field-based employees.
- Ability to establish credibility with experienced technical teams and manage diverse working styles.
- Strong organizational, workforce planning, and time-management skills.
- A disciplined approach to execution, accountability, and continuous improvement.
- Ability to make timely decisions while balancing customer needs and business priorities.
- Strong customer-facing communication skills and professional executive presence.
- Sound business judgment with an understanding of labor management, service delivery, and profitability.
- Proficiency with Microsoft-based applications; experience with Salesforce or field-service management systems is beneficial.
- Commitment to safety, quality, customer satisfaction, and team development.
Work Authorization:Given the nature of the position, Otis Elevator does not support sponsorship, e.g. H-1B or TN petitions/applications, for this position.
Benefits: Otis currently provides our colleagues with the following benefits:
- 401(k) plan that includes generous company match and a separate automatic retirement contribution
- Comprehensive medical, prescription drug, dental and vision coverage for colleagues and their eligible dependents, beginning on their first day of employment
- Three weeks paid vacation and paid company holidays
- Paid sick leave - Employee assistance and wellness incentive programs
- Life insurance and disability coverage
- Voluntary benefits, such as legal, pet, home, and auto insurance
- Birth/adoption and parental leave benefits
- Adoption assistance
- Tuition reimbursement program
- Peer recognition and service anniversary awards, as well as spot performance bonus opportunities
Salary Transparency: The salary range for this role is $160,000 to $185,000 plus bonus. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
