1. Position TitleSenior Manager, Laboratory OperationsLocation: DeLand, Florida | Work Type: Onsite | Employment Type: Permanent
2. CompensationSalary Range: $97,100 - $148,700 per year
Annual Performance Bonus: $7,500
Compensation is based on experience, qualifications, and performance within the established salary band.
3. Benefits(Confidential Client) provides a comprehensive benefits package designed to support your health, financial well-being, and future. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment.
- Health & Wellness: Medical, dental, and vision coverage
- Financial Security: 401(k) matching program, paid time off, and PTO cash out options
- Family Support: Family resources and backup child and elder care services
- Mental Health & Wellness: EAP counseling sessions and Headspace4 access
- Family Leave: Maternity and paternity leave benefits
- Professional Development: (Confidential Client) StarLearning platform with on-demand virtual leadership and development courses
- Career Growth: Award-winning education and training programs across multiple career paths
- Performance Recognition: Performance-based rewards for stellar individual and team contributions
5. Position SummaryThe Senior Manager, Laboratory Operations is responsible for leading day-to-day technical and operational functions within the laboratory, ensuring smooth execution of processes, regulatory compliance, and teammate development. This role provides hands-on leadership for laboratory teams and serves as a critical bridge between frontline operations and senior leadership.
Reporting to the Director, Laboratory Operations, this position requires a strategic leader who creates an inspiring vision for the future, empowers their team to achieve success, and thrives on tackling difficult problems through collaborative, team-based approaches. The ideal candidate takes ownership of results, instills accountability, communicates effectively, and finds fulfillment in challenging work that directly impacts patient care.
6. Must-Haves- Medical Technologist registry certification (ASCP, NCA, AAB, or equivalent)
- Florida Supervisor license
- Bachelor's degree in Medical Technology or related sciences
- Minimum 5+ years of laboratory leadership experience in a high-volume, high-complexity testing environment
- Proven track record of leading teams, driving process improvements, and managing operational performance
- Strong knowledge of laboratory regulatory standards (CAP, CLIA, federal, and state regulations)
- Proficiency in MS Word, Excel, PowerPoint, and Outlook
- Strong communication and interpersonal skills with the ability to influence and collaborate across teams
7. Primary FunctionsOperational Leadership- Oversee assigned laboratory lanes to ensure they meet performance, quality, and financial targets
- Monitor data and key performance metrics to make informed decisions about staffing, resources, and workflow optimization
- Support standardization of processes, policies, and procedures to ensure compliance with federal, state, and local regulations
- Partner with leadership on long-term planning for service line growth and operational improvements
Team Development & Leadership- Lead and engage laboratory supervisors and frontline teams to foster a culture of accountability, belonging, and high performance
- Mentor emerging leaders, focusing on professional growth and succession planning
- Drive cross-shift and cross-department communication to support operational excellence
Regulatory Compliance & Quality- Ensure laboratory testing is performed accurately, documented properly, and compliant with applicable regulatory requirements
- Oversee quality control and quality assurance programs to maintain the highest standards of laboratory services
Customer & Stakeholder Engagement- Build and maintain strong relationships with internal and external customers, ensuring service excellence
- Resolve operational issues and client concerns in a timely, professional manner
Strategic Initiatives- Support strategic initiatives, projects, and continuous improvement activities as assigned
- Contribute to organizational goals and operational excellence across the laboratory division
8. Required Skills- Laboratory Leadership: Demonstrated ability to lead and manage high-volume, high-complexity laboratory operations with multiple team members
- Process Improvement: Proven track record of driving process improvements, optimizing workflows, and implementing operational enhancements
- Regulatory Knowledge: Deep understanding of CAP, CLIA, and federal and state laboratory regulations and compliance requirements
- Performance Management: Experience managing operational metrics, financial targets, quality standards, and team performance
- Strategic Planning: Ability to contribute to long-term planning and align laboratory operations with organizational goals
- Communication: Excellent written and verbal communication skills with the ability to clearly convey information to diverse audiences
- Collaboration & Influence: Demonstrated ability to build relationships, influence stakeholders, and work effectively across departments and shift rotations
- Technical Proficiency: Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Problem-Solving: Strong analytical skills with the ability to identify issues, develop solutions, and make data-informed decisions
- Accountability & Ownership: High level of accountability with the ability to take ownership of results and drive team accountability
Preferred Qualifications: Master's degree in Business Administration or relevant sciences
