General position summary:
Sr. Manager, Product Development – Final Mile Solutions provides strategic leadership in developing and delivering advanced final‑mile delivery technology solutions, with a primary focus on platforms and capabilities that enable delivery execution, visibility, customer experience, and cost optimization. This role bridges business vision and technological execution, driving the end-to-end product lifecycle for final‑mile initiatives and ensuring alignment with organizational goals. The Sr. Manager serves as the authoritative subject matter expert and liaison among transportation/delivery operations, customer experience, IT, and external partners (carriers/3PLs/technology vendors), advocating for scalable, innovative, and value-driven delivery solutions. Accountability spans from high-level strategy and solution architecture to stakeholder engagement and operational excellence across last‑mile networks.
Essential Duties & Responsibilities:
- Define, own, and communicate the strategic vision and roadmap for final‑mile delivery capabilities (delivery execution, visibility, proof of delivery, customer communications, and returns/exception handling), ensuring alignment with enterprise transportation and customer experience objectives.
- Lead a team and prioritize the product backlog, overseeing the development and deployment of new features, enhancements, and integrations across final‑mile systems
- Drive market and user research initiatives, maintaining a deep understanding of final‑mile delivery operations, routing and capacity planning, carrier performance, delivery experience trends, automation/AI optimization, and customer needs to inform feature design and long-term strategy.
- Cultivate strong relationships with internal business partners, delivery/transportation leaders, customer experience teams, and external clients, serving as the “voice of the customer” and championing user-centric design and innovation throughout the product lifecycle.
- Collaborate with software development, data, and infrastructure teams to translate business requirements into scalable, robust technology solutions that support last‑mile execution, delivery tracking, and real-time exception management.
- Monitor and communicate progress to stakeholders, providing executive-level updates, risk assessments, and “Go To Green” plans for critical final‑mile product and implementation milestones.
- Oversee final‑mile product release planning and platform upgrades, setting stakeholder expectations for delivery timelines, operational readiness, training, and change management initiatives.
- Partner closely with delivery operations managers and senior leadership to maintain a prioritized, value-driven product backlog and to develop robust business cases for new final‑mile technology investments (routing optimization, delivery visibility, capacity, and customer communications).
- Actively remove roadblocks and secure cross-functional support to accelerate delivery and adoption of final‑mile solutions across sites, markets, and partner networks.
- Continually analyze delivery processes, gather operational requirements, and recommend enhancements that improve on-time performance, cost per stop, capacity utilization, driver productivity, and customer satisfaction.
- Support the Sales and Account Management teams by presenting final‑mile capabilities and the delivery technology roadmap to current and prospective clients, differentiating our final‑mile solution in the marketplace.
Job Skills Required:
- Track record of delivering transformative transportation and final‑mile delivery solutions.
- Proven leadership experience in cross-functional product and technology teams, with a focus on transportation/final‑mile platforms (e.g., routing & dispatch, delivery visibility, proof of delivery, and carrier/3PL integrations).
- Exceptional communication, presentation, and stakeholder management skills at all organizational levels, including executive leadership and client C-suite.
- Highly analytical mindset with strong business acumen and expertise in delivery process optimization, routing/capacity planning, KPI design (on-time, cost per stop, NPS/CSAT), and continuous improvement methodologies.
- Deep knowledge of Agile processes and principles, and ability to instill Agile best practices in large, distributed teams.
- Expertise in developing and interpreting customer delivery journeys, driver/dispatcher workflows, personas, and business process documentation for last‑mile operations.
- Excellent organizational and time management skills; adept at managing multiple priorities and projects simultaneously.
- Ability to build strong, collaborative relationships with internal and external stakeholders (IT, transportation/delivery operations, leadership, vendors, carriers/3PLs, and clients).
Supervisory Responsibilities:
This job has supervisory responsibilities.
Other Duties & Responsibilities:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Education & Experience:
- Bachelor’s degree in business, supply chain management, computer science, engineering, or a related field. Master’s degree preferred.
- Minimum 5 years’ experience as a Product Owner or Product Manager for transportation and/or final‑mile delivery technology (routing/dispatch, delivery visibility, proof of delivery, customer communications, or last‑mile platforms).
- Minimum at least 5 years in a manager
- Certification in Product Ownership, PMP or Agile methodologies preferred.
- Comprehensive understanding of the transportation and final‑mile product lifecycle, delivery operations, and industry best practices.
- Advanced proficiency with Microsoft Office Suite and working knowledge of relevant transportation technologies (TMS/OMS integrations, carrier/3PL connectivity, route optimization, mobile delivery applications, telematics, and customer tracking platforms).
- Experience working with distributed and remote teams, as well as direct client engagement.
- Excellent written and verbal communication skills with executive presence.
- Strong attention to detail and quality assurance in all deliverables.
Travel:
- Up to 25% travel required to delivery sites/terminals, client sites, carrier/3PL partner locations, vendor meetings, and industry conferences.
Language Skills:
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports.
- Ability to speak effectively before groups of customers or employees of the organization.
- Excellent written and verbal communication skills.
Mathematical Skills:
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Operations:
- To perform this job successfully, an individual should have strong knowledge of Microsoft Office Suite, and the ability to learn and effectively use software applications such as move management, accounting/billing, HRIS (Human Resources Information System), timekeeping and other applications used in the performance of job duties.
Planning/Organization:
- Ability to prioritize and re-prioritize as situations and needs change throughout the workday
- Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Certificates/Licenses/Registrations:
Working Conditions:
- Hybrid office/field environment; periodic visits to active delivery operations required for implementation, training, user feedback, and stakeholder engagement.
- Noise level in the work environment varies from moderate (office) to loud (delivery terminals, docks, and yard environments).
- Hybrid – Minimum 3 days a week in office
Physical/Environmental Demands:
Activity:
- Stand - Under 1/3 Time
- Walk - Under 1/3 Time
- Sit – Over 2/3 Time
- Use hands to finger, handle, or feel - Over 2/3 Time
- Reach with hands and arms – 1/3 to 2/3 Time
- Climb or balance – None
- Stoop, kneel, crouch or crawl – Under 1/3 Time
- Talk or hear – over 1/3 to 2/3 time
- Taste or smell – None
- Other - None
Physical Activity Level:
- The employee must occasionally lift and/or move up to 20 pounds during site visits or system implementations.
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
- The employee is occasionally required to reach with hands and arms.
Manual Dexterity:
- Sufficient for frequent handling of documents and digital devices, and for interacting with operational and mobility applications.
Special Vision Requirements:
- Special Vision Requirements: Close vision and ability to adjust focus, with occasional need to observe warehouse operations at a distance.
