What Drives SuccessLocation: Stone Mountain, GA -100% Onsite
The
Sr. Manager of Inside Sales is responsible for setting the strategy of the Inside Sales team and managing, coaching, and developing Inside Sales and Lead Generation Representatives within a defined sales area. May manage multiple teams through subordinate supervisors.
- Responsible for market development, setting targets, and ensuring that revenue is generated for the Inside Sales department.
- Responsible for the strategic direction of Lead Generation and Inside Sales teams.
- Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow.
- Establishes, implements, and maintains administrative and technical procedures to provide responsive sales service to customers.
- Develops service policies, rates, schedules, procedures and methods.
- Ensures the volume of work produced meets product/service standards and exceeds quality standards.
- Ensures that departmental operating costs and profit goals are attained.
- Approves personnel activities concerning hiring, training, development, and evaluation of staff performance.
What We Are Looking For- Requires a bachelor's degree or an equivalent combination of education and experience.
- At least 8 years related experience.
- At least 3 years experience as a manager.
- Must be able to manage the work of team members to optimize performance.
- Requires ability to establish policies and manage business and operational aspects of assigned call center.
- Requires expert abilities with building relationships, listening, persuading, negotiating and managing time.
- Knows principles and processes for providing customer services.
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Must have excellent written and verbal communication.
- Must be able to use Microsoft Office, SAP, Automatic Call Distributor and Customer Relationship Management software.
What We OfferCompensation: This is a salaried exempt role. The starting salary range for this role and market is between
$133,000-$174,000 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company's applicable plan. Employees in this role are not eligible for overtime.
Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.
Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10-11 paid holidays, and 3 floating holidays per year.
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