Are you a leader who inspires others, values the details, and turns goals into results? Do you enjoy developing people and improving processes while delivering service that makes a difference? If this describes you, then we'd like to meet you!
What you'll be doing...The Senior Manager, Health & Welfare, leads department operations and develop the leaders and teams who deliver accurate, timely service to our clients and participants. You'll combine hands-on leadership with effective process management to meet department goals, strengthen accountability, and drive continuous improvement.
As the Senior Manager, you will:
- Lead, coach, and develop department managers, supervisors, and team members.
- Oversee claims operations, balancing staffing and workloads to meet quality, accuracy, and production goals.
- Set clear expectations, monitor key performance indicators, and provide monthly reporting on results and projects.
- Improve workflows to increase efficiency, reduce risk, and support consistent service.
- Build cross-trained teams and backup coverage to maintain service during seasonal demands and special projects.
- Ensure department processes meet requirements and company policies.
- Partner with customer service and production teams to strengthen communication and resolve service issues.
- Oversee specialized processes, operational tools, and vendor coordination while building strong relationships with colleagues and clients.
Who you are...- Educated. Bachelor degree preferred, or combination of education and experience.
- Experienced. 7-10 years of professional management experience.
- People Leader. Demonstrated success teaching, coaching and directing others, setting expectations, and managing staff.
- Analytical. You identify trends and root causes, solve problems, and turn information into practical improvements.
- Communicator. You build trusting relationships and communicate effectively with teams, peers, clients and leadership.
- Organized. You manage competing priorities, lead projects independently, and remain calm under pressure.
- Quick to Learn. You can interpret trust plans and guidelines, understand department functions, and apply basic accounting concepts.
- Technically Proficient. You're comfortable with the MS Office suite of tools including Word, Excel, PowerPoint, Outlook and SharePoint.
If hired, you can expect...- Salary range of $11,220 - $15,180 per month (dependent on experience & qualifications)
- Medical, Dental (w/Orthodontia), Vision, Rx benefits, disability & life insurance
- Optional benefits: health flex spending, dependent care assistance & pet insurance
- Generous 401(k) plan with company base contribution and matching feature
- Paid Vacation, Sick Leave and Holidays
- Collaborative team environment
