YOUR IMPACTThe Senior Manager, Fulfillment is responsible for leading regional Fulfillment operations while contributing to OpenText's global Order-to-Cash strategy. The role drives operational excellence, client experience, compliance, and transformation initiatives across products, systems, and geographies. Working closely with Sales, Finance, IT, Renewals, and Technical Support, the Senior Manager identifies opportunities to improve scalability, automate processes, strengthen internal controls, and support business growth while ensuring an exceptional client experience.
WHAT THE ROLE OFFERS - Lead a diverse team of Client Order and Fulfillment Specialists to deliver an accurate and smooth client buying experience across many product lines.
- Own operational performance metrics including backlog reduction, SLA attainment, same-day completion targets, quality, and client satisfaction.
- Monitor operational health and proactively identify risks impacting revenue recognition, invoicing, client delivery, and contract compliance.
- Identify and implement automation opportunities leveraging AI, workflow technologies, and system integrations to improve operational efficiency and reduce manual effort.
- Provide leadership coverage during critical month-end and quarter-end periods, including occasional support outside regular business hours.
- You will be accountable to ensure Standard Operating Procedures (SOPs) are aligned across the regions and across products to support continued team collaboration and improvement.
- Ensure adherence to revenue recognition requirements, audit controls, corporate policies, and Sarbanes-Oxley compliance standards.
WHAT YOU NEED TO SUCCEED- University or college education in a relevant discipline, with Finance, Accounting, or Business Operations preferred, or an equivalent combination of education and relevant leadership experience.
- Minimum 7 years of experience in Fulfillment, Order-to-Cash, Finance Operations, or a related high-technology environment, including at least three years of formal people-leadership experience.
- Demonstrated ability to develop future leaders through coaching, mentoring, succession planning, and talent development.
- Proven ability to build a highly engaged, accountable, and inclusive culture focused on continuous learning and client focus.
- Exceptional written and verbal communication skills.
- Strong understanding of enterprise Order-to-Cash ecosystems including ERP, CRM, licensing, entitlement, fulfillment, and case management platforms.
- Experience leading operational improvements leveraging SAP, Salesforce, ServiceNow, and related enterprise systems.
ONE LAST THING Join OpenText as a Senior Manager, Fulfillment and play a pivotal leadership role in shaping the future of our global Order-to-Cash operations. This is an exciting opportunity to lead a high-performing team, drive operational excellence, and influence strategic transformation initiatives across products, systems, and regions. Working closely with cross-functional partners in Sales, Finance, IT, Renewals, and Technical Support, you will help deliver an outstanding customer experience while leveraging AI, automation, and process innovation to improve scalability and efficiency. If you are a collaborative leader who enjoys developing talent, optimizing operations, and making a meaningful impact on business growth in a fast-paced global technology environment, this role offers a unique opportunity to lead, innovate, and grow your career at OpenText.
Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we're happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.
