OverviewThe Sr. Manager of Digital Experience Design for Crocs, Inc. leads the strategy, design, and optimization of digital customer experiences across Crocs' DTC ecosystem. This role shapes and evolves UX/UI across key site journeys, partners cross-functionally to deliver scalable, conversion-focused experiences, and drives execution of the experience roadmap to improve usability, engagement, and business performance.
What You'll Do- Lead and evolve the digital experience vision across Crocs.com -including homepage, PDP, and campaign-driven journeys.
- Partner with Digital Product to define UX and UI for new features, functionality, and platform capabilities.
- Translate product requirements and business needs into clear user flows, wireframes, and end-to-end customer journey experiences.
- Champion elevated, cohesive, and brand-right digital experiences that balance storytelling, usability, and conversion.
- Lead UX research strategy, usability testing, and behavioral analysis to identify friction and inform experience improvements.
- Use analytics, experimentation insights, and customer research to prioritize and refine the experience roadmap.
- Collaborate closely with Product, Engineering, Analytics, CRM, and onsite teams to ensure experiences are clearly defined and successfully delivered.
- Lead and develop a UX team, setting clear expectations and fostering a high standard of quality, accountability, and user-centered thinking.
What You'll Bring to the Table- Bachelor's degree in business, marketing, design, or a related field, or equivalent relevant experience.
- 8+ years of applicable experience in DTC ecommerce experience strategy, preferably within apparel, footwear, or lifestyle brands.
- 3+ years of experience leading others
- Proven experience shaping homepage, PDP, and campaign-driven digital experiences and defining UX/UI for new features and capabilities.
- Experience leading UX research, usability testing, and using customer insights to improve digital experiences.
- Demonstrated ability to balance brand storytelling with conversion, usability, and performance goals.
- Comfort translating data, analytics, and experimentation insights into clear experience decisions and roadmaps.
- Strong communication and storytelling skills, with the ability to influence senior cross-functional partners.
- Experience leading teams and mentoring designers in a fast-paced, highly collaborative environment.
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Title: Sr. Manager, Digital Experience Design
Salary or Pay Range: $139,000 - $149,000
Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities.
At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.
This position is eligible to participate in a company incentive program.
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
The application window is 45 days, but applicants are encouraged to apply as soon as possible after the posting date in order to ensure optimal consideration. The posting will be removed if the job is filled before the application window deadline.
Job Category: Corporate
