Bachelor's degree in Hospitality, Business, Marketing, Communications, or related field preferred (or equivalent experience)
3 - 5 years of experience in client services, hospitality, sports, luxury events, or related industries preferred
Self-motivated professional with a strong work ethic and exceptional verbal and written communication skills
Outstanding organizational skills with the ability to manage multiple projects and priorities simultaneously
Ability to balance internal and external priorities with client communications
Strong understanding of project management processes, excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Flexibility to work extended hours, including evenings, weekends, and event days as needed
Responsibilities
Lead and manage current and prospective clients and partners in the existing and new Paddock Club, delivering exceptional service and creating memorable experiences.
Oversee all aspects of client support and event execution, anticipating client needs and ensuring consistent satisfaction.
Support the planning and execution of client programs, sponsorship activations, and hospitality initiatives.
Continuously evaluate and enhance the overall Paddock Club experience to drive operational efficiency and elevated client satisfaction.
Partner with internal and external stakeholders to coordinate logistics, manage deliverables, and meet client objectives.
Support the development of hospitality strategies to strengthen relationships with key partners through premium experiences.
Oversee planning, guest experiences, and engagement opportunities in collaboration with sales and partnerships teams.
Benefits
Medical, dental, and vision insurance
Life insurance (including voluntary coverage for spouses and children)
Long term disability insurance
Ticket benefits for events including Miami Dolphins games, the Formula 1 Crypto.com Miami Grand Prix, and the Miami Open
Employee gym, subsidized lunch program, and discounts on a variety of products and services
401k, Paid time off (PTO), and company holidays
Full Job Description
Sr. Manager, Client Services & Events - Paddock Club
Department: Paddock Club & Private Client Management
Direct Supervisor: Sr. Director, Paddock Club & Private Client Management
Status: Full-time
Summary:
The Senior Manager, Client Services & Events - Paddock Club is responsible for servicing the Formula 1 Miami's Paddock Club, the organization's luxury suite and VIP hospitality program. This individual will deliver best-in-class hospitality experiences that strengthen partner relationships and drive long-term retention. Working closely with the Sr. Director of Paddock Club and Private Client Management, this role serves as a primary liaison between clients, internal teams, and external stakeholders to ensure seamless event delivery while also helping design and execute a client experience engagement platform that creates meaningful touchpoints with key partners and prospects beyond the event itself for South Florida Motorsports and the Miami Grand Prix.
The ideal candidate is a strong communicator with excellent client service skills, a strategic relationship builder with solid event management expertise, a strong work ethic, and the ability to translate commercial objectives into memorable hospitality experiences.
Location:
This is a full-time position based on site at Hard Rock Stadium in Miami Gardens, FL.
Responsibilities:
Client Services:
Lead and manage current and prospective clients and partners in the existing and new Paddock Club building, while serving as a trusted relationship manager focused on delivering exceptional service and creating memorable experiences.
Oversee all aspects of client support and event execution, including day-to-day communications, on-site operations, stakeholder management, issue resolution, and post-event reporting, while proactively anticipating client needs and ensuring a consistently high level of satisfaction.
Event Execution:
Support the planning and execution of client programs, sponsorship activations, hospitality initiatives, and other client-facing experiences by assisting in the development of project plans, timelines, and communication frameworks.
Continuously evaluate and enhance the overall Paddock Club experience, processes, and best practices to drive operational efficiency, seamless execution, and an elevated client experience across all touchpoints.
Stakeholder Management
Partner with internal and external stakeholders to coordinate event logistics, manage deliverables, and ensure client objectives are met while contributing to a high-quality event experience.
Commercial Hospitality Programs:
Support the development and execution of hospitality strategies that strengthen relationships with key partners and stakeholders through premium and brand-aligned experiences.
Oversee hospitality planning, guest and VIP experiences, invitations, and engagement opportunities while collaborating with sales and partnerships teams to maximize the impact and value of hospitality investments.
Qualifications:
Bachelor's degree in Hospitality, Business, Marketing, Communications, or related field preferred (or equivalent experience)
3 - 5 years of experience in client services, hospitality, sports, luxury events, or related industries preferred
Self-motivated professional with a strong work ethic and exceptional verbal and written communication skills
Outstanding organizational skills with the ability to manage multiple projects and priorities simultaneously
Ability to balance internal and external priorities with client communications
Strong understanding of project management processes, excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
Flexibility to work extended hours, including evenings, weekends, and event days as needed
Proficiency in Microsoft Office Suite (Word, Excel, and PowerPoint); experience with Adobe InDesign preferred
Featured Benefits:
Medical, dental, and vision insurance
Life insurance (including voluntary coverage for spouses and children)
Long term disability insurance
Ticket benefits for events including Miami Dolphins games, the Formula 1 Hard Rock Miami Grand Prix, and the Miami Open
Employee gym, subsidized lunch program, and discounts on a variety of products and services
