The Learning Systems specialist is responsible for the administration, optimization, and continuous improvement of the organization's learning technology. This role plays a critical part in supporting the Talent & Development function by managing the Learning Management System (LMS), online content platforms, and relating learning tools. The specialist ensures these systems are effectively utilized to deliver high-quality learning experiences, drives system enhancements, and acts as a trusted consultant to the business on learning technology capabilities.

Key Responsibilities:

• System Enhancement & Innovation
  • Identify, evaluate, and manage new enhancements, integrations, and functionality for the LMS and associated learning platforms
  • Develop and maintain a learning technology roadmap for LMS and associated learning platforms
  • Collaborate with vendors, internal IT and communication teams to implement and communicate system updates, upgrades, and new features
  • Research industry trends and recommend new tools, functionalities, or technologies that can improve learning delivery and user experience
• Business Consulting & Stakeholder Support
  • Act as subject matter expert and consult with Talent & development, course owners, and employees on how to effectively use learning systems and technologies
  • Provide guidance on best practices for course design, content deployment, and learning pathway development within the LMS
  • Gather business requirements and translate them into system capabilities and solutions
• Content & Platform Management
  • Oversee the management of online content sites, digital libraries, and learning resources
  • Ensure content is current, organized, accessible, and aligned with organizational learning objectives
  • Manage vendor relationship, contracts, and service performance
• Reporting & Analytics
  • Generate and analyze learning reports and dashboards to measure utilization and effectiveness
  • Provide insights and recommendations to Talent & Development leaders based on system data
• Project Management
  • Lead or support projects related to learning technology implementation, migration, or optimization
  • Coordinate with cross-functional teams (IT, HRIS, vendors, etc.) to deliver successful outcomes
  • Manage vendor governance, including performance management, contract oversight, service levels and issues escalation
• System Administration & Operations
  • Lead the administration and optimization of the learning management system (LMS) and other learning content providers, including configuration, governance, course/content management, organization, and user access.
  • Manage system accuracy, data integrity, compliance and optimal performance
  • Oversee the employee ticket management system for learning related requests, ticket intake, routing, resolution, tracking and reporting on support metric

What You'll Bring

• Prior experience managing Docebo required; Docebo administrator certification and credentialing preferred
• Bachelor's degree in Human Resources, Education, Instructional Technology, Information Systems, Business, or a related field.
• 7+ years of relevant experience managing learning technologies such as LMS, LXP, content libraries, assessment platforms, or virtual learning tools, specifically Docebo, Coursera and Harvard Business Review.
• Strong understanding of digital learning operations, system administration, reporting, and user support.
• Experience working cross-functionally with IT, course owners, and external vendors.
• Ability to translate business and learner needs into practical technology solutions and process improvements.
• Strong analytical, project management, and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• Experience with system implementations, upgrades, integrations, or process redesign initiatives.

You're Good At

• Strong technical aptitude and ability to quickly learn new systems and features
• Excellent problem-solving skills and troubleshooting skills
• Ability to translate technical concepts into business-friendly language
• Strong project management and organizational skills
• Excellent communications and stakeholder management skills
• Analytical mindset with experience using system reporting tools
• Customer service orientation with a proactive approach to identifying opportunities for improvement
• Knowledge of instructional design principles and adult learning theory is a plus

This role can be based in either our New York, Jersey City or Boston locations and will be a hybrid role, with a minimum of three (3) days per week in office.

Salary Range

$100k-$140k base salary + annual bonus target

BBH and its affiliates' compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn't followed a traditional path, includes alternative experiences, or doesn't meet every qualification or skill listed in the job description, please do go ahead and apply.