We are seeking a seasoned Senior Global Product Owner to lead the development and lifecycle management of CenTrak's RTLS hardware and firmware solutions. This individual will play a critical role in connecting customer needs, field insights, and business strategy to deliver high impact product outcomes. The ideal candidate thrives in a fast-paced, cross-functional environment and brings a strong ability to translate complex healthcare workflows into scalable, reliable product solutions.
Responsibilities
Product Ownership & Strategy
Own the end-to-end lifecycle of RTLS hardware and firmware products, ensuring performance, scalability, and clinical reliability
Drive a value-based product roadmap aligned to CenTrak's strategic priorities and real-world healthcare challenges
Leverage data, VOC, and field feedback to continuously refine priorities and roadmap direction
Backlog & Execution Leadership
Maintain and prioritize a global product backlog focused on customer impact, business value, and technical feasibility
Partner closely with engineering teams to ensure clear requirements, efficient execution, and timely delivery
Voice of Customer & Field Engagement
Lead structured Voice of Customer (VOC) efforts across clinicians, administrators, and operational stakeholders
Engage directly with customers and field teams to understand workflow challenges and operational opportunities
Translate insights into actionable product enhancements and innovations
Cross-Functional Leadership
Collaborate with engineering, PMO, supply chain, quality/regulatory, sales, services, and marketing to ensure seamless delivery and adoption
Act as a bridge between technical teams and business stakeholders
Sustainment & Operational Excellence
Lead sustainment strategy to minimize customer disruption and ensure ongoing reliability of deployed solutions
Drive improvements in field performance, issue resolution, and lifecycle efficiency
Market & Innovation
Monitor market trends, competitor landscape, and emerging technologies
Identify opportunities to enhance CenTrak's RTLS platform capabilities and differentiation
Performance & Impact
Define and track key product performance metrics, including adoption, reliability, and customer satisfaction
Communicate product performance and roadmap progress to leadership
Qualifications:
Bachelor's degree in engineering, business, or a related technical discipline; advanced degrees or hybrid technical/business backgrounds preferred.
6-8+ years of experience in product ownership or management with a strong emphasis on hardware and firmware development and sustainment, ideally in healthcare environments.
Solid understanding of the healthcare technology landscape; RTLS or MedTech experience is highly desirable.
Proven expertise in Agile methodologies; Certified Scrum Product Owner (CSPO) or equivalent certification preferred. Ability to work within a Phase Gate process for New Product Development.
Demonstrated ability to lead multi-disciplinary hardware initiatives with a proven record of achieving project milestones.
Experience interfacing with clinical professionals and translating clinical workflows into actionable product requirements.
Ability to conduct product demos and convey solution value to leadership and other stakeholders.
Persuasive communication skills, executive presence, thoughtful stakeholder management, and polished presentation skills with a global, cross-cultural perspective.
Ability to make date informed decisions in ambiguous situations and balance short-term needs with long-term strategy.
Willingness and ability to travel (25- 35%) to customer sites across North America to capture direct feedback and ensure alignment with field realities.
