Job Description:
Job Title: Senior Director, HR Operations & Talent Acquisition
Location: Massachusetts (Hybrid / Travel to 7 regional sites)
Company Size: 2,000 employees across 7 senior living and skilled nursing facilities
Reports To: Vice President of Human Resources / Chief Human Resources Officer
Position Summary
The Senior Director of HR Operations & Talent Acquisition will serve as a key leadership figure overseeing the critical infrastructure of our workforce strategy. This role directly owns Talent Acquisition, HR Operations, and HRIS (Workday) across our 7 Massachusetts-based senior living and skilled nursing communities.
As a data-driven strategist and seasoned program manager, you will lead a team of 8–9 professionals to optimize our high-volume recruitment pipelines, scale our Workday platform, and ensure operational excellence. With a non-union workforce of 2,000 employees, this role requires strong senior leader presence, an ability to translate data into actionable talent strategies, and a passion for supporting the healthcare heroes who care for our residents and patients.
Key Responsibilities & Core Pillars
Leadership & Team Management
- Directly lead and mentor a team of 4 Talent Acquisition Specialists, HRIS Team, and 3 HR Administrative Assistants.
- Cultivate a high-performing culture focused on accountability, continuous improvement, and empathetic service delivery across all 7 regional sites.
- Collaborate closely with executive leadership, facility administrators, and department heads to align HR initiatives with clinical and operational business goals.
Data-Driven Decision Making & Program Management
- Establish and track critical HR metrics (e.g., Time-to-Fill, Cost-per-Hire, 90-day retention, system utilization rates, and operational bottlenecks) to present to the executive team.
- Design, launch, and manage corporate HR programs aimed at optimizing the employee lifecycle, from targeted onboarding experiences to off-boarding workflows.
- Lead complex HR projects, overseeing timelines, stakeholder alignment, budgeting, and change management strategies.
Strategic Talent Acquisition
- Oversee the 4-person recruiting team to build proactive talent pipelines for high-turnover, critical healthcare roles (RNs, LPNs, CNAs, and facility leadership).
- Modernize sourcing strategies and employer branding initiatives within the Massachusetts healthcare market to position our company as an employer of choice.
- Optimize recruitment marketing budgets and agency usage to maximize ROI and reduce reliance on external staffing.
HRIS & Operational Excellence (Workday)
- Provide strategic oversight to the Team on Attendance, Recruiting, Benefits, and Onboarding. Partner with other Workday teams at HSL, integration partners and vendors.
- Ensure data integrity and compliance across all automated systems, driving the digital transformation of manual processes into streamlined workflows.
- Oversee compliance management unique to Massachusetts healthcare regulations, ensuring flawless background checks, license verifications, and reporting.
Required Qualifications & Experience
- Experience: Minimum of 8–10 years of progressive HR leadership experience, with at least 3–5 years at a Director or Senior Director level.
- Industry Background: Direct experience in Senior Living, Skilled Nursing, Long-Term Care, or Acute Healthcare operations is preferred. Related experience with multiple locations and non-exempt workforce a plus.
- Workday Expertise: Proven experience overseeing or heavily utilizing Workday (HCM, Recruiting, Time/Attendance) to drive organizational efficiency.
- Scale & Scope: Experience managing HR operations for a multi-site employer of 1,500+ employees. (Massachusetts labor law knowledge is a significant plus).
- Education: Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred, or relevant work experience.
Core Competencies
- Senior Leader Presence: Exceptional communication skills with the ability to confidently present data, influence executive decisions, and command respect across clinical and corporate environments.
- Analytical Mindset: A proven track record of using data, dashboards, and labor metrics to identify trends, solve operational challenges, and build business cases.
- Project Management: Highly organized with the ability to manage multiple large-scale initiatives simultaneously without losing attention to detail. The ability to process improve and create work product where none exists. Ability to take a concept, build a solution and implement with strong adoption is required.
- Relationship Builder: Capable of balancing a corporate strategic view with a hands-on understanding of on-the-ground facility dynamics. The ability to collaborate as a way to garner support and adoption when implementing new HR process and functionality.
- Technology User: Expert level experience in Workday, strong excel experience. Strong use of Microsoft products including TEAMS.
Remote Type:
Hybrid
Salary Range:
$129,180.00 - $232,524.00
