West Pharmaceutical Services, Inc

Sr. Director, Supply Chain Center of Excellence

West Pharmaceutical Services, Inc$160K — $200K *
Exton, PA 19341In-Person
Manufacturing & Automotive
11 - 15 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's Degree required; MBA or Master's in SCM, Operations or Business preferred.
  • 12+ years of supply chain experience is required.
  • 5+ years of leadership experience required.
  • Proven ownership of IBP/S&OP transformation on an enterprise scale.
  • Experience with data governance, planning standardization, and KPI architecture.

Responsibilities

  • Elevate IBP to the primary enterprise decision engine for critical operations.
  • Establish escalation pathways for addressing demand/capacity imbalances.
  • Standardize inputs and outputs across regions and operating units.
  • Ensure all enterprise tradeoffs are funneled into the IBP, eliminating parallel forums.
  • Define master data governance with clear accountability for data integrity.

Benefits

  • Hybrid position with a requirement to be onsite at least 3 days per week.
  • Performance-based bonuses and service recognition initiatives.
  • Opportunities for professional development including training and tuition assistance.
  • Encouragement of volunteerism through initiatives like West without Borders.
Full Job Description
Job Summary

The Senior Director, Supply Chain Center of Excellence, is the enterprise leader responsible for transforming supply chain planning from fragmented coordination to disciplined, enterprise-wide decision architecture. This role establishes IBP as the single enterprise tradeoff forum, institutionalizes data governance and planning standards while ensuring that execution signals are translated into leadership-level decisions. The position acts as the neutral enterprise integrator connecting commercial, operations, platform launches and capacity strategy. This is a leadership role accountable for supply chain governance, enterprise standards, and scalable execution infrastructure. The Senior Director will own IBP governance and tradeoff discipline enterprise-wide, establish enterprise planning standards and baseline ways of working, define master data ownership and data integrity governance, enable capacity scaling, network balancing, and platform launch readiness. #LI-CT1

Essential Duties and Responsibilities

  • Elevate IBP to the single enterprise decision engine for demand, capacity, inventory, allocation, and launch sequencing
  • Establish escalation pathways for demand/capacity imbalances
  • Standardize SIOP inputs/outputs across regions and OUs
  • Ensure all enterprise tradeoffs are laddered into IBP (no parallel decision forums)
  • Establish master data governance by domain with clear accountability
  • Define and standardize KPI architecture (OTIF, confirmed lead-time adherence, backlog aging, etc.)
  • Ensure forecast accuracy and capacity input accountability remain with the Ous while governed centrally
  • Implement audit mechanisms for process adherence and data discipline
  • Lead enterprise capacity visibility and allocation governance
  • Support digital twin and dynamic network modeling ambition
  • Institutionalize launch-to-capacity orchestration for growth platforms
  • Align analytics outputs explicitly to required business decisions
  • Institutionalize predictive capacity risk modeling and forecast bias detection
  • Define scenario modeling standards for launches, transfers, and segmentation
  • Ensure AI scales precision only after standards and governance are enforced
  • Act as neutral enterprise integrator connecting commercial, operations, R&D launches, and supply governance
  • Shift culture from local optimization to enterprise tradeoff thinking
  • Reinforce ownership mindset over permission-seeking behaviors
  • Embed process excellence, defined cadence, and root-cause governance loops


Additional Responsibilities

  • Make independent and sound judgments.
  • Multitask, work under time constraints, problem solve and prioritize.
  • Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity.
  • Use written and verbal communication skills effectively.
  • Read and interpret data, information and documents to analyze and solve problems.
  • Learn and apply new information and new skills.
  • Able to comply with the company's safety and quality policies at all times.


Education

  • Bachelor's Degree - Required
  • MBA or Master's in SCM, Operations or Business - Preferred
  • Advanced training in supply chain, operations research, analytics, or related discipline preferred


Work Experience

  • 12+ years supply chain experience - Required
  • 5+ years leadership experience - Required
  • Demonstrated ownership of IBP/S&OP transformation at enterprise scale
  • Proven success in data governance, planning standardization, and KPI architecture
  • Experience supporting major product/platform launches in regulated environments
  • Exposure to AI-enabled planning systems and digital transformation


Preferred Knowledge, Skills and Abilities

  • Enterprise-level strategic leadership capability
  • Executive presence with ability to influence senior leadership
  • Deep expertise in global supply network optimization
  • Advanced financial acumen (working capital, capital planning, ROI modeling)
  • Proven success leading large, matrixed global organizations
  • Strong change management and transformation leadership experience


Travel Requirements

30%: Up to 78 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What We Offer

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week
Recognition & Rewards:Performance-based bonuses, service recognition, and employee appreciation initiatives celebrate dedication and impact.
Continuous Learning & Development: Opportunities for professional growth through training programs, tuition assistance, leadership development, and skill-certification initiatives.
Community Involvement: West encourages volunteerism through its West without Borders initiative and other charitable programs that make a difference in local communities.

About West Pharmaceutical Services, Inc

West Pharmaceutical Services, Inc. is a leading manufacturer of packaging components and delivery systems for injectable drugs and healthcare products. Working by the side of its customers from concept to patient, West creates products that promote the efficiency, reliability and safety of the world's pharmaceutical drug supply. West is headquartered in Exton, Pennsylvania, and supports its customers from locations in North and South America, Europe, Asia and Australia. West's 2019 net sales of $1.84 billion reflect the daily use of approximately 112 million of its components and devices, which are designed to improve the delivery of healthcare to patients around the world.
Learn more about West Pharmaceutical Services, Inc
Size
10,065 employees
Market Cap
$17.5 billion
Industry
Net Income
$346.2 million
Founded
1923
5 Year Trend
+13.4%
Revenue
$2.1 billion
NASDAQ

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