Sr Dir Service

Qualifications

• 7+ years in customer support leadership, preferably in a technology environment.
• Proven experience managing global, distributed teams.
• Strong data-driven decision-making and operational optimization skills.
• Familiarity with AI and automation solutions in customer service.
• Excellent relationship management and negotiation capabilities.

Responsibilities

• Lead global customer and technical support teams across time zones.
• Develop regional leaders and foster a collaborative, high-performance culture.
• Build scalable structures and performance management frameworks.
• Drive operational excellence using data analytics and KPI management.
• Engage directly with customer interactions to impact frontline operations.
• Manage high-priority escalations and operational challenges personally.
• Oversee consistency in onboarding and professional service delivery.

Benefits

• Flexible work environment with remote options.
• Opportunities for travel to regional offices for team engagement.
• Career development programs and continuous training initiatives.
• Inclusive culture promoting accountability and collaboration.
• Access to cutting-edge technologies and methodologies.