Requisition SummaryAs a Senior Dealer Experience Specialist, you'll be the vital link connecting PACCAR dealers, suppliers, and technical support teams. This is your chance to work in a variety of applications, grow your truck expertise, and build a powerful network - all while ensuring critical orders flow seamlessly. If you have a high attention to detail and love making an impact, this role is your opportunity to shine!
Job Functions / Responsibilities- Advise customers concerning order status, changes, shipping information, product availability, product programs and pricing policies
- Process orders related to product marketing quotes, initial stocking orders and technical research inquiries, ensuring accuracy and compliance with audit policies
- Conduct truck analysis to validate the accuracy of customer requests
- Act as liaison between truck factories, dealers and technical research teams to verify part information ordered is correct for the application of the truck
- Resolve issues pertaining to shipments, expediting and special-order handling
- Access multiple applications to ensure truck compliance with various government regulations
- Work closely with Product Marketing to understand key marketing objectives, supplier relationships and crucial policies related to specific targeted product lines
- Crosstrain in all areas of the Dealer Experience department
- Participate in department initiatives and projects using Six Sigma methodology
Qualifications- Bachelor's degree desired
- One year of related industry experience required, dealer/customer facing responsibilities preferred
- Excellent communication skills both verbal and written
- Ability to work in a demanding and fast paced customer-oriented environment
- Positive attitude towards service while managing difficult situations
- Strong PC skills, including Word, Excel, as well as typing skills
- Excellent multi-tasker, problem solver, and highly attentive to details
- Ability to think outside of the box and make decisions in ambiguous situations
- Demonstrated ability to follow up on tasks until they are brought to closure
- French or Spanish language a plus
Additional Job Board InformationPACCAR Benefits:As a U.S. PACCAR employee, you have a full range of benefit options including:
- 401k with up to a 5% company match
- Fully funded pension plan that provides monthly benefits after retirement
- Comprehensive paid time off - minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
- Tuition reimbursement for continued education
- Medical, dental, and vision plans for you and your family
- Flexible spending accounts (FSA) and health savings account (HSA)
- Paid short-and long-term disability programs
- Life and accidental death and dismemberment insurance
- EAP services including wellness plans, estate planning, financial counseling and more
- This position is eligible for a holiday gift
Salary Range:At PACCAR, we value talent and promote growth and development. We carefully consider numerous compensation factors including your education, training, or experience. The salary range for this position is $70,500 - $96,690 annually. Additionally, this role is eligible for the full range of benefit options listed above.
Division InformationPACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 21 distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.
