AWS Global Services (AGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.

AWS is seeking a Sr. Customer Solutions Manager (CSM) to work with customers who invest in a large portfolio of diverse lines of autonomous businesses with the express goal of helping the customer accelerate value creation across the portfolio through business transformation. The successful candidate will help the customer design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfill their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices developed over thousands of engagements, and design and execute an end-to-end cloud adoption experience. Your customers capture the full potential of AWS' industry-leading solutions.

As a CSM, you are a thought leader with a strategic, business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, product development, professional services, and partners.

In this role, you will earn trust across the customer's organization, identify strategic opportunities, uncover cloud use cases, establish roadmaps and actionable program plans, capture success criteria, manage a large number of initiatives across the diverse portfolio of businesses, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units.

At AWS we value critical thinking, self-motivation, and ability to thrive in ambiguous, entrepreneurial environments. You pay attention to detail but also think big on behalf of our customers. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You are a team player, use data to make decisions, express yourself thoughtfully verbally and in writing, and are passionate about delivering Earth's most customer-centric experiences.

Key job responsibilities

- Operate independently in dynamic and undefined situations, using high judgment and technical acumen to make decisions despite incomplete information and drive successful outcomes.

- Serve as a trusted advisor to senior customer stakeholders and decision makers, shaping strategies that influence customer transformation initiatives.

- Drive execution at strategic and tactical levels - setting objectives, designing effective governance structures, negotiating resources and priorities, and ensuring long-term value realization.

- Translate complex technical and business requirements into transformative adoption strategies, ensuring technical solutions connect directly to measurable business outcomes.

- Perform architectural solution reviews and educate customers on solutions, services, and new features that better serve their needs.

- Drive real-time, hands-on customer demos, workshops, and immersion days, using emerging technology to accelerate value.

- Communicate effectively across all external organizational levels - from technical leads to business executives and C-suite - delivering clear, concise messages verbally and in writing that drive alignment.

- Leverage emerging technologies to proactively build, optimize, and scale mechanisms that eliminate non-differentiated work and reduce adoption friction across multiple engagements.

- Build technical and execution best practices that enhance team capabilities, and mentor team members on technical approaches.

- Provide actionable customer insights and feedback that inform AWS service improvements.

- Contribute to community technical expertise by publishing AWS blogs and delivering presentations at public forums.

A day in the life

No two days look alike, but a typical one might include: kicking off with a customer working session to unblock a stalled workload, then diving into an architectural solution review with their technical leads. Midday, you translate that technical detail into a crisp business-value narrative for a senior stakeholder briefing. In the afternoon, you partner with the account team to sequence next steps, mentor a fellow CSM through a tricky engagement, and refine a reusable mechanism that saves the team hours. You close by anticipating risks before they surface - always connecting technical work to outcomes the customer can measure.

About the team

Our culture is built on ownership and execution excellence. We proactively manage risk across the full lifecycle of an initiative, build scalable mechanisms and best practices rather than one-off fixes, and hold a high bar for both what we deliver and how we deliver it. We're a team that learns continuously, mentors generously, and stays current on the technical and industry trends shaping our customers' futures. We believe emerging technology is a core enabler of efficiency and innovation and we expect every member of the team to use it to scale their impact.

Above all, we obsess over customers. We translate complex technical concepts into value they can measure, and we succeed when they succeed.

BASIC QUALIFICATIONS

- 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience

- 4+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience

- Bachelor's degree in science, technology, engineering, math, business or equivalent

- Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams

PREFERRED QUALIFICATIONS

- AWS Professional level certification, or 3+ years of cloud architecture and solution implementation experience

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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