About the Team
The Digital Employee Experience Collaboration team, part of Business Technology (BT) at Workday, delivers innovative, engaging digital experiences for our global workforce. Operating at the intersection of technology, artificial intelligence and employee experience, our goal is to eliminate friction and elevate productivity across a fast-paced, distributed workforce.
We partner closely with teams across Sales, Marketing, Customer Service, HR, Employee Communications, and other functions to deliver seamless, integrated experiences that support business operations and help Workmates do their best work. We are a collaborative, dynamic team that values creativity, innovation, customer empathy, and continuous improvement.
About the Role
In this role you will deliver outstanding Collaboration service to the enterprise demonstrating our SaaS product suite which comprises of Slack, Google Workspace, O365 (Microsoft Teams) and other applications like Miro, Asana and Smartsheet. Join a team of hardworking, multifaceted, and hard-working engineers who take personal pride in the service they provide to our workmates and external clients.
The ideal candidate should have a passion for operational excellence, automation, AI engineering solutions, and developing modern collaborative workflows. This person must be driven with a strong capacity to quickly adapt to a meaningful pace of work and an interest in learning new technologies. You will possess the ability to balance multiple tasks while operating across a large range of technologies simultaneously, ensuring daily operational responsibilities are met alongside customer SLAs. The successful candidate will be willing to take on tasks outside of their immediate knowledge base, maintain meticulous attention to detail, and communicate effectively—both written and verbally—in technical and non-technical language across multi-functional teams.
Responsibilities:
- Manage, operate, and maintain the enterprise collaboration stack across SaaS products including Google Workspace, Slack Enterprise Grid and integrated tools. Drive platform migration initiatives (e.g., tenant migrations, Google Workspace optimizations, and file-sharing governance)
- Implement scalable end-to-end automations for high-volume administrative processes and user lifecycles using Python, PowerShell, Google Apps Script, GAM, and Admin SDKs
- Implement best practices, standards, and governance controls for AI/ML technologies and enterprise automation services.
- Build and implement new AI-driven products and features aligned with the organizational roadmap. Develop, test, and implement processes with a primary focus on end-to-end automation and AI/ML optimization.
- Implement shift-left automation strategies to empower Tier 1/Tier 2 support and reduce engineering operational load
- Lead the design, deployment, and operational support for integrations with enterprise AI platforms (e.g., Sana Labs, Glean, Slack AI).
- Serve as an escalation point for Tier 3 and Tier 4 technical support, addressing complex incident tickets and service requests.
- Monitor system health, uptime, performance indicators, and Mean Time to Resolution (MTTR) to deliver a seamless workmate experience.
- Coordinate global operations, maintaining handoffs across time zones (PST / IST) to ensure continuous 24x5 support coverage.
- Collaborate closely with Workday’s IT engineering and security organizations, ensuring compliance with all audits and policies.
- Use technical experience, professional concepts, and company objectives to resolve complex issues in creative and effective ways.
About You
Basic Qualifications:
- Professional Experience: 8+ years of hands-on experience in IT engineering, platform administration, or enterprise systems engineering.
- AI Platform Readiness: Hands-on experience or interest in integrating enterprise AI tools and third-party SaaS products with enterprise collaboration stacks.
- Enterprise Platform Expertise: Deep administrative expertise across core collaboration platforms, specifically Google Workspace (Gmail, Drive, Vault), Slack Enterprise Grid, and Microsoft 365 / MS Teams.
- Automation & Scripting: Demonstrated proficiency in architecting automated workflows and scripts using Python, PowerShell, Google Apps Script, REST APIs, and command-line administration tools such as GAM and Google Admin SDK.
- Technical Operations (L3/L4): Proven experience operating as an escalation point for complex L3/L4 technical issues, incident management, root cause analysis, and ticketing systems (ServiceNow or Jira).
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related technical field (or equivalent practical work experience).
Other Qualifications:
- Global Support & Coordination: Ability to coordinate across global operations and maintain seamless daily handoffs across time zones (PST / IST) to ensure 24x5 coverage.
- Shift-Left Operational Strategy: Strong drive to implement operational automation that empowers Tier 1 and Tier 2 support teams, reducing ongoing engineering maintenance overhead.
- Communication & Stakeholder Management: Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical business partners and leadership.
- Agility & Problem Solving: History of balancing multiple competing priorities simultaneously in a fast-paced technology environment while adhering to customer SLAs.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please .
Primary Location: USA.CA.PleasantonPrimary Location Base Pay Range: $130,700 USD - $196,100 USD
Additional US Location(s) Base Pay Range: $110,300 USD - $196,100 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
