Compensation: $90,000 - $100,000 dependent on experienceSchedule: Monday - Friday, 8:00am - 4:30pmJob DescriptionThe Senior Client Technician is a senior technical resource within Client Services focused on endpoint engineering, software deployment, mobility, and complex end-user support. The role serves as an escalation point and helps design, implement, and improve secure, reliable client technology solutions across the enterprise.
Essential Duties & Responsibilities- Administer Microsoft Endpoint Configuration Manager (MECM/SCCM), including application packaging, software distribution, operating system deployment, collections, patching, compliance, reporting, and troubleshooting.
- Manage modern endpoint provisioning and mobility using Windows Autopilot, Microsoft Intune, and Jamf, including enrollment, configuration, compliance, and device lifecycle management across Windows, macOS, iOS/iPadOS, and Android.
- Engineer and maintain standardized endpoint configurations, security baselines, applications, updates, and lifecycle practices for desktops, laptops, mobile devices, and specialized field or warehouse technology.
- Serve as a senior escalation point for complex endpoint, application, identity, connectivity, Microsoft 365, and device-management issues, including occasional after-hours support for critical incidents.
- Provide technical leadership on strategic projects, partnering with infrastructure, cybersecurity, identity, application, and business teams to deliver secure, supportable solutions.
- Improve service quality through documentation, knowledge sharing, coaching, automation, standardization, self-service, and root-cause resolution.
- Use ServiceNow or comparable IT service-management tools to manage incidents, requests, changes, problems, assets, and service commitments.
- Support client-technology business continuity, regional printing services, vendor coordination, and related operational responsibilities.
Job RequirementsRequired Qualifications- 8 or more years of progressive experience in desktop engineering, endpoint management, client technology, or advanced end-user support.
- Demonstrated hands-on enterprise experience with MECM/SCCM, including application deployment, operating system deployment, patching, compliance, and troubleshooting.
- Hands-on experience with Microsoft Intune and Windows Autopilot for enrollment, provisioning, application deployment, policy, compliance, and troubleshooting.
- Experience managing mobile and Apple devices with Intune, Jamf, or comparable mobility platforms.
- Strong knowledge of Windows endpoints plus working knowledge of macOS, iOS/iPadOS, Android, Microsoft 365, authentication, networking, VPN, DNS, and DHCP.
- Working knowledge of endpoint security, vulnerability remediation, encryption, antivirus/EDR, least privilege, and secure configuration practices.
- Strong troubleshooting, documentation, communication, and collaboration skills, with the ability to carry complex technical issues through sustainable resolution.
Preferred Qualifications- Bachelor's degree in Computer Science, Information Technology, or a related discipline; equivalent relevant experience will be considered.
- Microsoft endpoint, Microsoft 365, Azure, security, or Jamf certifications.
- Experience with Entra ID, Exchange Online, Teams, Azure, ServiceNow, Samsung Knox, SOTI MobiControl, or comparable enterprise technologies.
- Experience supporting a geographically distributed, regulated, manufacturing, distribution, or field-based workforce; familiarity with Agile practices, NIST, or J-SOX is a plus.
Success Profile- Hands-on and deeply technical, with a focus on automation, repeatability, security, documentation, and service quality.
- Balances responsive, white-glove support with standardization, sound change control, and durable solutions.
- Stays current on endpoint, mobility, Microsoft, and end-user technologies and applies new capabilities to practical business needs.
Work Requirements- Ability to participate in after-hours support and escalation as business needs require.
- Ability to travel up to 25% of the time, with additional travel occasionally required for business needs.
- Valid driver's license, driving record within company policy guidelines, and insurance that meets company requirements.
- Ability to work in an office and technical-support environment, including extended sitting or standing and occasional lifting or carrying of equipment and supplies.
Benefits & PerksEligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.
*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.
Background VerificationEmployment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.
