6-10+ years in business process management or operational transformation.
2-4+ years at a top-tier management consulting firm or high-growth tech environment preferred.
Experience with claims workflows or contract lifecycle management is a plus.
Advanced quantitative modeling skills (Excel, SQL, BI tools).
Exceptional communication skills for synthesizing complex processes.
Responsibilities
Map and redesign the end-to-end claims life cycle.
Identify and eliminate bottlenecks and redundancies in workflows.
Establish standard operating procedures and process maps.
Oversee partner/vendor contracting and compliance tracking.
Translate contractual commitments into operational rules and SLAs.
Collaborate with Legal, Sales, and Finance to streamline processes.
Work with engineering/product teams to define functional requirements.
Benefits
100% employer-covered medical premiums for employees and 50% for dependents.
$0 copays and deductibles with completion of Baseline Visit.
Comprehensive dental and vision coverage.
Employer-provided life and disability coverage.
Generous PTO policy plus 11 paid annual company holidays.
Full Job Description
SUMMARY
We are seeking an exceptional operational leader to drive transformational process improvement across our claims operations and broader business functions. This is a strategic roledesigned for someone with consulting or corporate operations background who can identify systemic inefficiencies, redesign workflows, and implement scalable solutions that enhance both speed and accuracy. You will own end-to-end claims processes, contracting workflows, and cross-functional process optimization initiatives. brief summary of the job description.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Map, audit, and systematically redesign the end-to-end claims life cycle-from initial intake and adjudication to dispute resolution and settlement.
Identify bottlenecks, redundancies, and defect rates; implement automated, scalable workflows to decrease cycle times and processing costs.
Establish standard operating procedures (SOPs) and build clear process maps (BPMN) that integrate human review with technological automation.
Oversee the end-to-end workflow for partner/vendor contracting, onboarding, and compliance tracking.
Translate complex contractual commitments into operational rules, SLAs, and measurable guardrails for the claims and fulfillment teams.
Partner with Legal, Sales, and Finance to streamline handoffs and cycle times between deal closing and operational execution.
Partner with engineering/product teams to define functional requirements for internal tools, CRM/ERP workflows, and automation rules.
This position assumes and performs other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
Experience: 6-10+ years of progressive experience in business process management, operational transformation, or strategy & operations.
Consulting Foundation: 2-4+ years at a top-tier management consulting firm or inside a high-growth tech/operations environment is strongly preferred.
Domain Knowledge: Direct exposure to claims workflows (insurance, healthcare, fintech, warranty) or contract lifecycle management (CLM) is a strong plus, though structured operational instincts take precedence.
Analytical Chops: Advanced quantitative modeling skills (Excel/Sheets, SQL, or BI tools like Tableau/Looker) with a track record of using data to drive operational decisions.
Communication: Exceptional ability to synthesize complex, messy processes into clear executive narratives, swimlane diagrams, and actionable roadmaps.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to handle or feel; talk; and hear.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The noise level in the work environment is usually: Mild
Perks & Benefits
Curative Health Plan (100% employer-covered medical premiums for you and 50% coverage for dependents on the base plan.)
$0 copays and $0 deductibles (with completion of our Baseline Visit )
