*This role is eligible to be performed remotely (ideally within the CT or ET zone), however, if you reside within 60 miles of Lands' End's office in Dodgeville, WI you will be expected to collaborate onsite in a hybrid fashion for up to 12 days per month.
The Senior Business Applications Administrator is responsible for the advanced administration, optimization, and governance of Salesforce and other critical third-party business applications, including ZoomInfo, Sales Navigator, and Smartsheets. This role ensures that enterprise applications align with business objectives, drive operational efficiency, and maintain security and compliance standards. The administrator will collaborate closely with internal teams, IT staff, and external vendors to enhance system capabilities, develop best practices, and support business application strategies.
Job Functions- Administer, configure, and continuously improve Salesforce and integrated third-party business applications to support organizational growth and efficiency.
- Support the execution of strategic roadmaps for business applications, ensuring alignment with enterprise goals and emerging industry trends.
- Monitor system performance, security, and compliance, implementing best practices and governance frameworks to safeguard business data.
- Act as a liaison between business units and IT, gathering requirements, driving process automation, and implementing scalable solutions within Salesforce and other business platforms.
- Manage user roles, access controls, and data security policies across Salesforce and integrated applications.
- Contribute to the development and maintenance of system documentation, standard operating procedures, and training programs.
- Conduct system audits, performance analysis, and continuous process improvement initiatives to optimize business applications.
- Work with vendors and third-party providers to manage software updates, integrations, and new feature implementations.
- Support enterprise-wide data management initiatives, ensuring data integrity, reporting accuracy, and seamless integrations between business applications.
- Provide guidance and mentorship to junior administrators and IT staff, fostering knowledge-sharing and professional development.
- A key responsibility for this role is to assist in managing the iterative development schedule, ensuring smooth coordination and execution.
- This individual will also be responsible for developing and continuously improving foundational tools to support the tech stack team in managing their workflows and development schedules, such as optimizing and evolving Smartsheets and other project management tools.
Education & Experience Requirements- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- 5+ years of experience in Salesforce administration, enterprise application support, or a related role.
- Deep expertise in Salesforce CRM, ZoomInfo, Sales Navigator, Smartsheets, and other enterprise sales and business intelligence tools.
- Strong knowledge of SaaS platforms, cloud-based applications, and integration frameworks.
- Experience managing release schedule (Salesforce Seasonal Release, Monthly Configuration Updates).
- Experience implementing automation solutions using Salesforce Flow, Apex, or third-party integration tools.
- Strong understanding of IT governance, compliance, and security best practices related to business applications.
- Excellent problem-solving and project management skills, with a track record of driving technology-driven process improvements.
- Exceptional communication and interpersonal skills, with the ability to collaborate across teams and functions.
- Salesforce certifications (e.g., Salesforce Administrator, Advanced Administrator) and other relevant technical certifications are highly preferred.
- Familiarity with enterprise data integration and analytics tools.
- Experience with Salesforce Account Engagement.
