Sr. Business Analyst - Shipping / Receiving / Warehousing

Job Description

The Senior Business Analyst serves as the primary liaison between Information Systems and Supply Chain Operations, with a focus on Shipping, Receiving, Warehousing, Inventory Management, and Logistics processes. This role is responsible for understanding business challenges, identifying opportunities for improvement, and delivering technology solutions that enhance operational efficiency, inventory accuracy, customer service, and overall business performance. This role will cover shipping support from East Coast to West Coast during the hours of 9:30am to 6:30pm central standard time.

The Senior Business Analyst partners closely with Operations and Logistics teams to analyze business processes, define requirements, support system implementations, and lead continuous improvement initiatives. The position plays a key role in maximizing the value of ERP, Warehouse Management, and shipping related systems while ensuring business objectives are achieved.

Essential Duties & Responsibilities

Business Analysis & Process Improvement

• Serve as the primary Information Systems business partner for Shipping, Receiving, Warehousing, and Inventory Management functions.
• Analyze current business processes, identify gaps, and recommend technology-enabled improvements.
• Facilitate meetings and workshops with business stakeholders to gather, document, and validate business requirements.
• Develop and maintain detailed business requirements, process flows, functional specifications, use cases, and data requirements.
• Lead root cause analysis efforts and recommend corrective actions for recurring operational and system issues.
• Identify opportunities to automate manual processes and improve operational efficiencies.

Solution Design & Implementation

• Collaborate with technical teams to design, develop, and implement solutions that meet business requirements.
• Evaluate proposed system changes and enhancements for business impact, feasibility, and alignment with company objectives.
• Lead and coordinate system implementations, upgrades, integrations, and process improvement initiatives.
• Participate in the full software development lifecycle, including requirements gathering, design, testing, deployment, and post-implementation support.
• Ensure solutions adhere to established business processes, system standards, and governance practices.

Testing & Quality Assurance

• Develop test strategies, test plans, test scripts, and validation procedures.
• Coordinate and lead User Acceptance Testing (UAT) activities with business stakeholders.
• Validate system functionality and ensure solutions satisfy documented business requirements.
• Document and manage defects through resolution and retesting.
• Support implementation readiness activities, including cutover planning and production validation.

Operational Support

• Provide functional support for shipping, receiving, warehousing, inventory, and logistics-related business applications.
• Coverage hours 9:30am to 6:30pm cst
• Troubleshoot and resolve complex business process and system issues.
• Partner with business teams to identify and prioritize enhancement opportunities.
• Monitor and analyze operational performance metrics to identify areas for continuous improvement.
• Support integration points with customers, vendors, carriers, third-party logistics providers, and trading partners.

Training & Documentation

• Develop and maintain system documentation, process documentation, and training materials.
• Conduct end-user training and knowledge transfer activities.
• Promote adoption of new processes and technologies through change management practices.
• Maintain documentation of business procedures, workflows, and system configurations.

Qualifications

Education:

• Bachelor's degree in Information Systems or related field.
• Equivalent combination of education and experience may be considered.

Experience:

• Minimum of 5 years of Business Analyst experience supporting enterprise business applications.
• Experience supporting warehouse, shipping, receiving, inventory management, or logistics.
• Experience gathering, documenting, and validating business requirements.
• Experience leading process improvement and systems implementation initiatives.
• Experience working in manufacturing, distribution, or supply chain environments.

Technical Skills:

• Strong understanding of ERP systems and business application ecosystems.
• Experience with system integrations and data flows.
• Knowledge of software development lifecycle (SDLC) methodologies.
• Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Visio.
• Experience creating process maps, requirements documents, and test plans.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• Experience with Infor M3 CloudSuite Food and Beverage ERP.
• Experience supporting Warehouse Management Systems (WMS).
• Experience supporting RF scanning, barcode technologies, and warehouse automation solutions.
• Experience with reporting and analytics tools such as Power BI.
• Lean, Six Sigma, or Continuous Improvement experience.

Functional Knowledge

Strong understanding of:

• Shipping Operations
• Receiving Operations
• Warehousing and Distribution
• Inventory Control and Inventory Accuracy
• Cycle Counting and Physical Inventories
• Lot Tracking and Traceability
• Transportation and Logistics Processes
• Order Fulfillment
• Material Handling and Warehouse Automation

Core Competencies

• Business Process Analysis
• Requirements Management
• Process Improvement
• Root Cause Analysis
• Change Management
• Communication and Facilitation
• Data Analysis
• Problem Solving
• Customer Focus
• Continuous Improvement

Success Measures

Success in this role will be demonstrated through:

• Improved inventory accuracy and transaction integrity.
• Reduction in shipping, receiving, and warehouse process errors.
• Increased operational efficiency through process improvements and automation.
• Strong customer and stakeholder satisfaction.
• High-quality project delivery and operational support.

Working Conditions

• Primarily office-based with regular interaction in manufacturing, warehouse, and distribution environments.
• Travel up to 20% to manufacturing plants, warehouses, distribution facilities, and project locations.
• Occasional weekend coverage and after-hours support during system implementations, upgrades, and critical business events.

Additional Information

Physical: Typical activities may include prolonged periods of sitting or standing, using a computer, and occasional movement within the workplace. May require lifting or moving items up to 50 pounds.

Sensory: Requires clear verbal and written communication skills to interact effectively with team members and others. Active listening and attention to detail are essential.

Mental/Reasoning: Must be able to prioritize tasks, manage time effectively, and adapt to changing demands. Requires strong organizational skills, dependability, and the ability to work independently or as part of a team. Must demonstrate sound judgment, professionalism, and discretion.

Full Time Employee Benefits: Medical, Dental, Vision