About the TeamThe Sr Associate Deal Ops Manager, Renewals is responsible for end-to-end operational support of renewal transactions across assigned regions/segments. Sitting within the Deal Operations organization, this role partners closely with Sales, Customer Success, Finance, and Legal to structure, price, and process renewals accurately and on time, using Salesforce, CPQ, and CLM as core tools. This is a mid-level individual contributor role with growing autonomy on complex but well-defined deal scenarios.
About the RoleThe Sr Associate Deal Ops Manager, Renewals role supports renewal deal structuring (co-terms, multi-year) within guidelines, primarily involving quote validation in Salesforce/CPQ and document generation via CLM, alongside managing Deal Ops cases. The role ensures Policy and Data Quality by applying discount guardrails and maintaining system integrity (Salesforce, CPQ, CLM) for revenue recognition. Key to this is Cross-Functional Partnership with Sales, Customer Success, and Legal for strategy and terms, ensuring a smooth handoff to Finance/RevOps. Finally, the role drives Operational Excellence by monitoring performance, proposing process improvements, and maintaining playbooks and system feedback.
About YouBasic Qualifications- 2+ years of experience in Deal Desk, Deal Operations, Sales Operations, or similar commercial operations role; direct renewal support experience strongly preferred.
Other Qualifications- Hands-on experience with Salesforce CRM, including opportunity management, quoting, and reporting.
- Experience with CPQ (configuring products, pricing, discounts, and approvals) and CLM (contract templates, order forms, and amendments).
- Strong understanding of SaaS commercial constructs (ACV/TCV, term changes, co-terming, ramps, multi-year deals, one-time vs. recurring fees).
- High attention to detail and accuracy in quotes, contracts, and system data.
- Strong analytical and problem-solving skills; comfortable working with complex deal structures and multiple systems.
- Excellent written and verbal communication skills, with experience supporting Sales or Customer Success teams.
Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $76,400 USD - $114,600 USD
Additional US Location(s) Base Pay Range: $72,600 USD - $128,900 USD
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spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
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