Bachelor's Degree in a Technical field or equivalent certifications
10+ years of application support experience in FinTech
5+ years of experience with AWS and Kubernetes
Strong proficiency in Linux, shell scripting, SQL, and Python
Expert knowledge of FIX Protocol and trade lifecycle
Experience in supporting multi-asset class OMS systems
Exceptional analytical and problem-solving skills
Responsibilities
Manage incidents during critical production events and ensure effective communication and documentation
Coordinate with brokers, traders, and end-users on workflows and issues
Support proprietary applications and enterprise components
Monitor and resolve issues across FIX sessions and order routing
Conduct real-time analysis of latency events
Process user tickets for configuration changes and workflow enhancements
Analyze recurring issues and suggest automation opportunities
Partner with development for bug reproduction and escalation
Collaborate with IT teams on infrastructure requests and proposals
Provide 24/7 support following the Follow the Sun model
Benefits
Remote and hybrid work options
Fully paid comprehensive health and well-being benefits
Structured career development framework and training programs
Collaborative culture with emphasis on talent growth
Recognition as a top employer with numerous workplace accolades
Full Job Description
This role will be hybrid in Dallas, TX or Raleigh, NC. Visa sponsorship will not be offered at this time.
Job Description
The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core application platforms. The engineer will triage, analyze, and resolve production issues, working closely with end-users, brokers, operations, development, and infrastructure teams. A deep understanding of FIX protocol, trading systems, and financial products is essential.
Role Responsibilities
Incident manager during critical production events, ensuring timely communication, documentation and resolution.
Coordinate with counterparties, brokers, traders, portfolio managers, risk teams and general end-users.
Support enterprise components and proprietary applications.
Support application running in an AWS cloud environment.
Monitor, troubleshoot, and resolve issues across FIX sessions, order routing, trade capture, downstream processing and real-time components.
Perform real-time analysis of latency-related events.
Address user tickets on entitlement, configuration changes, and workflow enhancements.
Analyze recurring issues to identify root causes and opportunities for automation and process improvement.
Partner with development to reproduce, escalate, and drive fixes for bugs and defects.
Analyze infrastructure issues and requests, propose solutions, and collaborate with IT teams.
Serve as an SME and escalation point for support engineers and cross-functional teams.
24/7 Follow the Sun support model, including Holiday coverage and weekend rotation.
Pre-Requisite Knowledge, Skills, and Experience
Bachelor's Degree with a Technical focus or equivalent certifications.
Minimum 10 years of App Support experience in FinTech.
Minimum 5 years of experience supporting applications running in AWS and Kubernetes.
Strong proficiency with Linux, shell scripting, SQL, Python and log analysis.
Experience with ELK and APM or an alternative log aggregation and analytics tools.
Expert understanding of FIX Protocol (4.x), session management, and trade lifecycle.
Experience supporting FIX engine with Electronic Trading, Order Management system and straight-through processing (STP).
Experience supporting QuickFIX implementation.
Experience in supporting multi-asset class OMS order and trade flows such as Charles River, Enfusion, Blackrock Aladdin or Bloomberg EMSX.
Experience in hedge fund, asset management, or electronic trading environments.
Strong analytical and problem-solving skills and the ability to break an issue into its constituent parts and understand how these parts relate to each other.
