Job Overview
As a Senior Applications Engineer, you will play a critical role in supporting Beckwith Electric's protection, control, and automation solutions. This position serves as a technical expert, customer advocate, and informal team leader, helping utilities successfully apply, configure, and operate mission-critical systems. You will collaborate with engineering, product management, and sales to ensure high-quality solutions and exceptional customer outcomes.
In addition to technical responsibilities, this role contributes to mentorship, knowledge sharing, and operational leadership within the Technical Support team.
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A Day In The Life
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Provide advanced technical support for Beckwith Electric products and system applications
• Interpret customer requirements and recommend optimal solutions
• Troubleshoot complex field and system issues
• Develop deep expertise across distribution and automation product portfolios
• Support product configuration, settings, and certification testing
• Guide customers on best practices for system integration and operation
• Assist with installation, commissioning, and operational challenges
• Provide real-time technical analysis for customer issues
• Work closely with engineering, product management, and sales teams
• Support product development through customer feedback and application insights
• Deliver technical training, product demonstrations, and presentations
• Develop documentation, white papers, and application guides
• Capture and communicate customer needs, market trends, and product gaps
• Influence product improvements and innovation
• Serves as a technical mentor and leader to junior engineers and support staff.
• Provides guidance, coaching, and knowledge transfer on complex technical issues and best practices.
• May lead projects, coordinate team efforts, or act as an escalation point for critical customer support issues.
• All other duties as assigned by management
What will help you thrive in this role?
EDUCATION and/or EXPERIENCE:
• BS degree in electrical engineering
• Minimum 7+ years of experience in power systems, protection, or grid automation
• Strong technical knowledge of distribution utility systems
• Experience with relay protection, automation controls, or grid modernization
• Experience in Electric Utility Industry preferred
• Experience in Application Engineering, Product Engineering is desirable
• 3 + years prior experience in customer-facing technical roles as well as general knowledge of power distribution systems
SKILLS & KNOWLEDGE:
• Knowledge of the company's products and services and their application in the generation, transmission and distribution of electrical power or similar vendors.
• Ability to meet and work with customers at all levels within the organization.
• Troubleshooting over the phone, asks the right questions and talks individual through problem to solution.
• Advanced analytical and troubleshooting skills
• Strong communication skills with ability to explain complex concepts clearly
• Ability to work cross-functionally and influence without authority
• Highly self-motivated with excellent organization and time management
