4-10 years in Solutions Architecture, Implementation Consulting, Product Consulting, or Workflow Design for SaaS or AI platforms.
Proven experience in designing complex workflows and integrations across enterprise systems.
Strong ability to gather requirements and translate them into technical specifications.
Previous customer-facing consulting experience with excellent communication and facilitation skills.
Understanding of REST APIs, event-driven systems, and data integrations.
Responsibilities
Lead discovery sessions to understand customer business processes and identify automation opportunities.
Design agentic orchestration strategies using Netomi's AI platform.
Create detailed solution blueprints, including workflows and integration points.
Collaborate with technical teams to map integration dependencies such as APIs and CRMs.
Serve as the product owner during deployments, driving priorities and clarifications.
Validate solution behavior end-to-end and guide user-experience enhancements.
Act as a trusted advisor to customer stakeholders and provide training on workflows.
Benefits
Opportunity to work with leading global brands and innovative AI technologies.
Supportive team environment fostering collaboration and professional growth.
Engagement in a transforming sector with significant market impact.
Commitment to diversity and equality within the workplace.
Full Job Description
About the Role
As an Agentic Product Manager at Netomi, you will be the strategic and technical owner responsible for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. You will translate complex business processes into AI-driven workflows, define integration blueprints, and guide customers through their transformation to autonomous AI agents.
You will work closely with Customers, CSM, Integration Engineers, QA, Product, and Engineering to ensure end-to-end success of every deployment.
Responsibilities
Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
Identify automation opportunities and design agentic orchestration strategies using Netomi's AI platform.
Build detailed solution blueprints - workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
Own the creation of integration design documents and support Integration Engineers during implementation.
Collaborate with Product & Engineering to translate customer requirements into features or enhancements.
Serve as the product owner during deployment - driving priorities, clarifications, acceptance criteria, and workflow evolution.
Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
Conduct user-experience reviews of agent outputs and behavior tuning.
Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).
Present architectural recommendations, best practices, and roadmap suggestions.
Train customer teams on agentic workflows, governance, and performance improvement strategies.
Ensure projects are delivered on time with high quality, low rework, and measurable impact.
Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.
Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.
Requirements
4-10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
Experience designing complex workflows and integrations across enterprise systems.
Ability to gather requirements, translate them into technical specifications, and drive execution.
Customer-facing consulting experience with strong communication & facilitation skills.
Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
Experience working cross-functionally with CSM, engineering, product, and QA teams.
Nice-to-Have
Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products.
Hands-on experience defining business logic, decision trees, or automated workflows.
Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments.
About Netomi
Netomi is a software company that provides an AI-powered customer service platform. The company's platform uses natural language processing (NLP) and machine learning (ML) to automate customer service interactions and improve customer satisfaction. Netomi's customers include retailers, financial services companies, and other businesses with large customer service operations. The company was founded in 2016 and is headquartered in New York, New York.
