Job DescriptionSafety-Kleen a Clean Harbors Company is seeking a Senior Account Manager. This position is responsible for managing accounts with multiple locations, focusing on account retention and growth rather than new client acquisition. The role involves maintaining and nurturing an existing book of business. As a regional position, the individual will engage directly with key decision-makers overseeing multiple operational facilities, ensuring consistent service and identifying opportunities for account expansion. This individual will be responsible for addressing customer inquiries related to products, services, and billing, while proactively resolving any issues. The role includes a variety of administrative duties, such as waste profiling, setting up product services in the system, and generating work orders for service requests. Additionally, the position involves identifying and selling additional products and services to high-volume and high-value accounts. This position requires 50-75% travel.
ResponsibilitiesResponsibilities:- Meets or exceeds sales targets within assigned business accounts by developing and maintaining relationships with key stakeholders and decision-makers within the customer organization.
- Supports customer profitability and effectiveness through tailored solutions. Sells product lines while leveraging appropriate pricing components to secure profitable business.
- Acts as a liaison between assigned customers and servicing branches to facilitate issue resolution (accounts receivable, billing, and service).
- Conducts customer education and product information meetings to ensure customer is knowledgeable regarding product offerings and regulatory compliance.
- Attends and actively participates in sales meetings (local and district), maintaining productive relationships with colleagues in key accounts, national accounts, and branch service organizations.
- Continually acquires new product knowledge and selling skills. Keeps abreast of the market demands and competitive issues and offers; leverage knowledge to assist in the development of effective customer sales campaigns and target efforts.
- Maintains current database through the use of CRM tool while providing accurate sales reporting.
- Ensures that all sales actions comply with all regulations and Company policies/processes.
QualificationsQualifications for Internal Candidates 3+ years of B2B sales experience, preferably in the industrial, automotive or environmental services markets;
Valid driver's license and reliable form of transportation required;
Potential for out of town training during on-boarding or other growth opportunities within career;
Excellent computer skills (MS Applications: Word, Excel, PowerPoint);
Time and territory management skills to ensure focus on value-added sales activities;
Strong collaboration skills; ability to facilitate service team approach to ensure customer satisfaction and follow-through;
Strong negotiation skills; ability to drive decision-making;
Ability to travel within the region.
This role will require 50-75% travel and the territory will cover multiple states. (LA, MS, Eastern TX, TN, OK, AR)
