Proficient in web technologies and operating systems
Experience in HR, Payroll, and Benefits policies
Responsibilities
Lead daily team activities to meet deadlines and quality standards
Implement strategic goals and oversee standard workflows
Act as a consultant and business partner within ADP
Train and mentor team members, identifying development needs
Track productivity and performance standards during critical periods
Serve as backup to the Director, providing leadership in their absence
Manage escalated issues and provide direction
Benefits
Collaborative work environment
Opportunities for professional development
Access to training resources
Flexible work arrangements
Participation in strategic initiatives and task forces
Full Job Description
In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.
RESPONSIBILITIES:
Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
Function as a consultant and business partner to other groups within ADP
Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices
Analyze team statistics and prepare reports for the Director
Evaluate associates on performance and complete quarterly performance appraisals.
Work in collaboration with associate to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units
QUALIFICATIONS REQUIRED:
At least 5 years of client service experience
At least 3 years of Team Lead/ people leadership experience
A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.
PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
SBS - RS experience
MBA or advanced degree
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Ability to work and thrive in a team environment, focused on achieving results
Ability to maintain cooperative working relationships with all levels of management
Ability to assess team members' performance and provide motivational support
Ability to work both independently and as part of a team
Strong client relationship building skills
Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
