The RoleThe Specialist, Workforce Enablement is a hands-on endpoint technology professional responsible for enabling, deploying, refreshing, and supporting modern workplace devices and applications across Windows and Apple environments.
This role specializes in endpoint provisioning, application packaging and deployment, device lifecycle management, desktop migration, data migration, and modern endpoint management.
The ideal candidate possesses strong technical expertise across Microsoft Intune, Windows Autopilot, Apple Business Manager, Jamf, MDM/UEM, SCCM/Configuration Manager, application packaging, zero-touch provisioning, pre-provisioning, and device migration strategies.
Key Responsibilities:Endpoint Provisioning & Deployment- Perform and support Windows and Apple device provisioning, including pre-provisioning and zero-touch deployment.
- Configure and deploy Windows devices using Windows Autopilot, Microsoft Intune, and Entra ID.
- Configure and deploy Apple devices using Apple Business Manager, Automated Device Enrollment, and Jamf.
Application Packaging & Deployment- Package, test, deploy, maintain, and troubleshoot enterprise applications across Windows and Apple platforms.
- Develop application packages using traditional and modern packaging methodologies.
- Support application packaging and deployment through Microsoft SCCM / Configuration Manager, including applications, packages, collections, task sequences, detection
- Perform application compatibility testing and remediation before enterprise deployment.
SCCM / Configuration Manager- Support enterprise endpoint environments utilizing Microsoft Configuration Manager (SCCM) and modern cloud management platforms.
- Troubleshoot SCCM client health, application deployments, software distribution, task sequences, collections, policies, and deployment failures.
- Assist with modernization of application deployment, compliance, configuration, and endpoint management processes.
- Support hybrid/co-managed environments during technology transition and migration periods.
MDM & Endpoint Management- Administer and support Microsoft Intune, Jamf, SCCM/Configuration Manager, and other endpoint management technologies.
- Create, maintain, and troubleshoot device configuration profiles, compliance policies, application deployments, enrollment workflows, and endpoint policies.
- Support Windows and Apple MDM enrollment and lifecycle management.
Device Refresh & Desktop Migration- Plan enterprise device refresh and hardware replacement programs.
- Support Windows desktop and operating system migration initiatives.
- Develop migration, rollback, and contingency procedures.
Data Migration & User Experience- Develop end-user data migration strategies for device refreshes and desktop migrations.
- Assess user data, applications, profiles, configurations, and business requirements before migration.
Required Qualifications:- Bachelors degree or relevant work or military expereince
- 5+ years of experience in endpoint management, desktop engineering, application packaging, workplace technology, IT operations, or a related field.Strong hands-on experience with Windows endpoint deployment and management.
- Strong experience with Microsoft Intune and Windows Autopilot.
- Experience with SCCM / Microsoft Configuration Manager and enterprise software distribution.
- Experience with Apple Business Manager, Jamf, and Apple device provisioning
- Strong understanding of MDM/UEM concepts, device enrollment, configuration profiles, compliance policies, and application deployment.
- Strong understanding of endpoint lifecycle management.
Preferred Qualifications:- Experience with SCCM-to-Intune migration and co-management.
- Experience transitioning from traditional imaging to Windows Autopilot and modern provisioning.
- Experience with Windows Autopilot pre-provisioning
- Experience with Apple Automated Device Enrollment and Jamf.
- Experience with Entra ID, Microsoft 365, and cloud-based identity/device management.
- Microsoft, Apple, Jamf, ITIL, or other relevant technical certifications.
Core Technical Competencies:- Windows Endpoint Management
- Microsoft Intune
- Windows Autopilot
- SCCM / Microsoft Configuration Manager
- Apple Business Manager
- Jamf
- MDM / UEM
- Zero-Touch Provisioning
