Role OverviewThe Specialist, Client Management (P3) plays a critical role in advancing the success of our biopharma partners and supporting McKesson's integrated specialty pharmacy model. As the primary point of contact for key client programs, you will support end-to-end program operations, drive continuous improvement, and ensure delivery excellence across multiple business lines.
This role is ideal for a forward-thinking, analytically minded relationship builder who proactively identifies opportunities, solves problems with cross-functional partners, and ensures that our clients experience seamless, high-quality service.
What You'll DoClient & Relationship Management- Serve as a main point of contact for assigned pharmaceutical clients, ensuring clear, consistent, and proactive communication.
- Drive strong client engagement by providing consultative insights, identifying workflow improvements, and highlighting opportunities for program and revenue growth.
- Prepare and deliver Quarterly Business Reviews that showcase results, trends, and strategic recommendations.
Program & Project Management- Manage day-to-day program operations, timelines, and deliverables for cross-functional teams (Quality, Pharmacy Services, Legal, Finance, BI, Marketing, and more).
- Track performance against service level agreements; identify gaps and lead corrective-action planning.
- Oversee the change request process and maintain project plans, tracking logs, and relevant documentation.
- Validate reporting accuracy and interpret results to provide meaningful, actionable insights to clients.
Financial & Contract Oversight- Monitor program profitability and provide monthly variance commentary when needed.
- Review, validate, and manage the accuracy of all client billing activities in partnership with Finance.
- Support pricing and contract modification activities for new and existing client initiatives.
Internal Collaboration & Leadership- Foster a strong team environment and support effective communication across the Client Relationship organization.
- Escalate risks or issues appropriately and ensure leadership visibility into program operations.
- Contribute to a culture of continuous improvement by challenging the status quo and recommending innovative solutions.
What You Bring Minimum RequirementDegree or equivalent and typically requires 4+ years of relevant experience.
Critical Skills- 4+ years of professional experience in healthcare, pharmaceuticals, client/account management, consulting, finance, or program management.
- Experience managing client-facing programs or complex operational workflows.
- Strong project management skills with the ability to manage multiple priorities and deadlines.
- Analytical mindset with the ability to interpret data, identify trends, and communicate insights clearly.
- Advanced proficiency in Excel and PowerPoint; experience with Project a plus.
Education- Bachelor's degree or equivalent experience
Preferred Skills & Experience- CRM experience (Salesforce preferred).
- Excellent written and verbal communication skills.
- Ability to build relationships, influence without authority, and collaborate across cross-functional teams.
- Highly organized with strong attention to detail and follow-through.
- Ability to travel up to 10%.
Why McKessonJoining McKesson means making a meaningful impact on specialty patient care while working within a high-performing, mission-driven culture. You'll be part of a team that values collaboration, innovation, professional growth, and delivering excellence to our partners - every day.
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position$72,000 - $120,000
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