Spa Director | Semiahmoo Resort
What Success Looks Like:Your Impact- Provides strategic leadership and oversight for all Spa Department operations, driving a culture of excellence and guest-centered service
- Champions the highest standards of cleanliness, ambiance, and facility presentation across all spa areas
- Designs, develops and evolves innovative spa programs and treatment offerings that elevate the guest experience and drive revenue growth
- Establishes and upholds operational, safety, and quality standards across the department
- Fosters a safe work environment, proactively identifying and addressing risks or unsafe conditions
- Curates and oversees retail and spa product offerings, aligning assortment with guest preferences and brand positioning
- Serves as a key liaison across departments, ensuring clear, consistent communication of priorities, changes, and emerging issues
- Builds and sustains strong guest, member, and employee relationships, resolving inquiries and concerns with professionalism and care
- Owns the department's annual budget, including income and expense planning; delivers regular reporting on financial performance to leadership
- Monitors market trends and competitive positioning to anticipate guest needs and inform strategic decisions
- Oversees financial controls, including A/R billing audits and A/P invoice coding
- Directs payroll oversight and administration, including time reconciliation, personnel documentation, and paycheck distribution
- Mentors and develops department leadership and staff, building bench strength for future growth
- Partners with senior leadership on broader property initiatives and strategic planning
- Screen, interview and select all qualified spa candidates. Develop recruiting and outreach initiatives at specific spa technician schools to build a consistent pipeline of certified talent.
- Coordinate new hire training and continuing training programs to ensure team member performance expectations are met, and that the facility is maintained to luxury spa standards.
- Conduct team member performance reviews per standard operating procedures. Provide Team Members with coaching and counseling as needed to achieve performance objectives and reach their fullest potential.
- Additional responsibilities as required
What You Bring- Bachelor's Degree (BA) from four-year college or university, or three to five years Spa Management or equivalent combination of education and experience
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization
- The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists and the ability to interpret instructions furnished in written, oral, diagram or schedule form is required to successfully perform the essential duties described above
- Must be familiar with Microsoft Word, Excel, Outlook and other computer programs
- Have the ability to multi-task and work in a fast-paced environment with shifting priorities
Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.
Where you'll work: Located on the pristine shores of Semiahmoo Bay and Drayton Harbor, Semiahmoo Resort, Golf, and Spa is located just about 45 minutes south of Vancouver, BC and 90 minutes north of Seattle. With an abundance of outdoor activities, including beachcombing, paddle boarding, kayaking, bird watching, and so much more, you'll never find yourself looking for something to do. Guests can also book tee times at Semiahmoo Golf & Country Club, open year-round. For guests seeking a more relaxing escape, The Spa at Semiahmoo offers a robust menu of wellness treatments featuring organic skincare products.
The Perks*Eligibility of perks is dependent upon job status
- Salary Range: $90,000 to $95,000 DOE
- Cellphone Allowance
- Incentive Eligible
- Free Parking
- Get Paid Daily (Make any day payday)
- Paid Time off & Holiday Pay (Because Balance Matters)
- Benefits - Medical, Dental, Vision, Disability, 401K
- HSA/FSA Plans -with employer contribution
- Values Based Culture (#OMGLIFE)
- Culture Add (Creating Space for Fresh Perspectives)
- Referral Bonus (Get Paid to Recruit)
- Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
- Employee Assistance Program
- "Columbia Cares" Volunteer Opportunities
- Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
- Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
- Online Learning Platform to Help You Grow!
- Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
