5+ years in facility management, ideally in a fast-paced environment.
2+ years of supervisory experience in Facilities Management.
Experience operating heavy machinery (forklift, scissor lift) preferred.
Strong communication skills across all organizational levels.
Highly organized with project management skills and attention to detail.
Proficient in MS Office and familiar with consumer technologies.
Ability to work flexible hours, including weekends and holidays.
Responsibilities
Supervise all operations including event prep, housekeeping, and compliance.
Collaborate with the Director of Operations on procedures.
Maintain accurate inventory of operational supplies and equipment.
Serve as the primary problem solver for operational challenges.
Conduct daily building inspections for compliance and quality control.
Plan and direct outside vendors to ensure contract compliance.
Enforce operational policies and maintain workplace standards.
Benefits
Medical, Dental, and Vision plans.
401(k) plan with company contribution.
Wellbeing Allowance of up to $1,000 per year.
Paid vacation and sick time.
Paid parental leave.
Flexible Spending Accounts for Medical and Dependent Care.
Company-paid Long Term Disability insurance.
Company-paid Life and AD&D Insurance.
Voluntary Life Insurance options for family members.
Employee Assistance Program and mental health support.
Full Job Description
The Operations Manager is responsible for leading staff and processes for back-of-house operations to ensure the Kia Forum always operates optimally. As Operations Manager, you will lead all activities and in-house facilities, conversions, and housekeeping operations within the Kia Forum property and grounds while ensuring the venue is always event ready. Principal Duties and Responsibilities
Supervise all aspects of operations including event preparation and services, housekeeping, setups and changeovers, and compliance with Cal/OSHA, Life & Safety, and ADA regulations.
Works with Director of Operations in the development and implementation of operational/ departmental procedures.
Maintain an accurate inventory of operational equipment, materials, tools, and supplies used for daily operations and events.
Serve as the primary problem solver for operational challenges, identifying issues, evaluating solutions and implementing timely corrective actions.
Complete daily building inspections to ensure policy compliance and quality control.
Assist with planning and directing outside vendors/contractors to ensure compliance with contracts and safety requirements.
Enforce operational policies and procedures and workplace standards consistently to maintain accountability and professionalism.
Prepare work schedules and ensure adequate coverage for department and specific events.
Maintain operations budgets and monitor expenses associated with event related and building maintenance invoices.
Develop and implement training programs to ensure employees understand their roles, responsibilities, safety procedures, and operational standards.
Oversee overall cleanliness and organization of the venue.
Perform other duties as assigned.
Key Qualifications
Minimum of five (5) years' experience in the field of facility management preferably in a complex and sophisticated deadline driven environment.
A minimum of two (2) years' progressive supervisory management experience in Facilities Management with direct responsibility supervising and leading staff across a wide range of operating functions in a changing environment.
Previous experience and certification operating heavy machinery such as forklift, scissor lift and golf carts preferred.
Excellent communication skills with all levels of the organization.
Highly organized with excellent project coordination, project management skills, and attention to detail to meet tight deadlines and work effectively in a high-pressure environment.
Highly responsive to emergencies in a fast paced, time sensitive environment with demonstrated confidence, decision-making, and multi-tasking abilities.
Strong leadership skills with the ability to lead, give clear, concise direction and provide constructive feedback within a multi-ethnic/multi-cultural environment.
Four-year degree education or an equivalent combination of education and experience is preferred
Technical proficiency in MS Office (Excel, Word, PPT etc.) and familiarity with new consumer technologies (social networks, etc.)
Experience in project management from a leadership role in both conceptualizing plan and execution.
Must be able to work a flexible schedule inclusive of weekends, nights, and holidays.
Compensation
The range for this position is $80,000.00 - $90,000.00 annual compensation. Compensation package offered will be based on multiple individualized factors, including a candidate's job-related knowledge, skills, and experience.
The role is classified as exempt.
Benefits and Perks
We offer a competitive benefits program, including:
Medical, Dental and Vision plans
401(k) plan with company contribution
Wellbeing Allowance of up to $1,000 per year
Paid vacation and sick time
Paid parental leave
Flexible Spending Accounts (Medical and Dependent Care)
Company-paid Long Term Disability insurance
Company-paid Life and AD&D Insurance
Voluntary Life Insurance options for employee, spouse and children
Employee Assistance Program
Mind health support via Modern Health and Headspace
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