The Role
Owns runbooks, SOP governance, lessons learned, training, readiness checks, certification alignment, and knowledge transfer for repeatable NVIDIA AI infrastructure deployment and operations.
Who You Are
Responsibilities
• Develop and maintain deployment, handoff, operations, incident, lifecycle, and escalation runbooks.
• Manage SOP governance, document ownership, approvals, version control, review cycles, and publication.
• Create readiness checklists and confirm required knowledge artifacts exist before deployment and handoff.
• Capture lessons learned and translate them into updated procedures, training, and controls.
• Coordinate technical training, onboarding, knowledge transfer, and certification alignment.
• Maintain a searchable repository for standards, procedures, templates, and known solutions.
• Facilitate readiness reviews with architecture, deployment, FDE, operations, and customer teams.
• Track procedure adoption, training completion, gaps, and corrective actions.
Required Professional Experience
• Experience developing technical SOPs, runbooks, training, or operational readiness programs.
• Strong technical writing, facilitation, organization, and stakeholder management skills.
• Experience with controlled documentation, approvals, versioning, and knowledge repositories.
• Ability to understand infrastructure deployment and operations workflows.
Preferred Qualifications
• Experience with NVIDIA, AI infrastructure, data center, cloud, or platform operations.
• Knowledge-management, instructional-design, quality, or IT service-management certification.
• Experience supporting global or multi-site technical delivery teams.
Required Skills
SOP Development | Runbook Development | Knowledge Management | Operational Readiness | Technical Training | Document Governance | Lessons Learned | Knowledge Transfer | Version Control | Continuous Improvement
Travel Requirements
Limited nationwide travel may be required for readiness reviews and knowledge transfer; percentage to be confirmed.
The compensation range for the position in the U.S. is - $100,080 to $190,080 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement. There is a different applicable compensation range for the following work locations:
California (San Francisco Bay Area): $120,120 to $228,000
California (All Other): $110,040 to $209,040
Colorado: $100,080 to $190,080
Massachusetts $100,080 to $209,040
New York City: $120,120 to $228,000
Washington: $110,040 to $209,040
Washington DC: $110,040 to $209,040
This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans. You may also receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off.
Note: If this is a sales commission eligible role, you will be eligible to participate in a sales commission plan in lieu of the annual discretionary bonus program.
Applications will be accepted on a rolling basis.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
