Bachelor's degree in Business or a related field; advanced degrees or certifications in project management are a plus.
Proven experience in service management and leading cross-functional teams.
Strong strategic thinking abilities to translate client needs into actionable plans.
Excellent project management skills with a track record of successful project delivery.
Outstanding interpersonal and communication skills with ability to engage across all levels.
Ability to thrive in fast-paced, dynamic environments and adapt to changing client needs.
Pragmatic mindset focused on execution and problem-solving.
Responsibilities
Serve as the primary contact for clients and AEs/CSMs, ensuring satisfaction through understanding of needs.
Oversee service delivery execution to meet client expectations on time and budget.
Coordinate project timelines, resources, and deliverables with internal design teams.
Track project progress using KPIs, driving improvements based on data.
Develop and refine methodologies to enhance service delivery efficiency and quality.
Benefits
Hybrid working environment
100% Medical, Dental & Vision coverage
Flex Benefits including FSAs and HSAs
Life Insurance policy
401k Plan offerings
Generous paid parental leave
25 days annual leave plus public holidays and paid sick leave
Fun culture with regular social events
Generous referral scheme
Provision of a brand new computer and monitor
Full Job Description
About the role...
The Solutions Manager for Creative Design will lead the service delivery for our creative design offerings, ensuring that our clients receive exceptional support and value. This role is central to guiding clients through the adoption of our multimedia instructional solutions, digital design projects, and visual communication content, making sure they leverage our full suite of services for maximum impact. The Solutions Manager for Creative Design will be the key connector between clients and internal creative design teams, advocating for client needs and driving the success of projects from inception to completion. We're looking for someone who is pragmatic, solutions-oriented, and enjoys bringing structure to complex challenges while building scalable ways of working.
What you'll be doing...
People Management: Provide leadership and support for a team of Designers, fostering a collaborative and high performing culture including support with growth and individual professional development.
Service Delivery Management: Oversee the execution of creative design service delivery, ensuring that projects meet client expectations and are delivered on time and within budget.
Project Coordination: Coordinate project timelines, resources, priorities, deliverables, ensuring alignment with client goals and internal stakeholders across Customer Success and Sales.
Client Relationship Management: Serve as an escalation point for AEs/CSMs, to understand client needs, identify practical solutions, and ensure customer satisfaction.
Performance Monitoring: Track projects progress, manage KPIs, and use data to drive continuous improvement in service delivery.
Process Improvement: Develop and refine service delivery methodologies to enhance efficiency, quality, and client satisfaction, identifying opportunities to improve systems and create repeatable solutions.
We'd love to hear from you if you have...
Bachelor's degree in Business, or a related field. Advanced degrees or relevant certifications in project management are a plus.
Proven experience in client services management. Creative design services experience is a plus.
Experience in leading cross-functional teams and managing complex projects is essential.
Strong strategic thinking abilities with the capacity to translate client needs into actionable plans. Experience in using data and feedback to drive continuous service improvement and content effectiveness.
Excellent project management skills, with a track record of leading projects that meet or exceed client expectations.
Outstanding interpersonal and communication skills, with the ability to engage with clients and internal teams at all levels. Experience in crafting and delivering content using various multimedia formats is highly desirable.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing client needs and business priorities.
A pragmatic, execution-focused mindset with the ability to navigate ambiguity, solve problems collaboratively, and continuously improve how work gets done.
This role is ideal for a motivated and experienced service lead who is eager to play a pivotal role in delivering exceptional client experiences.
Benefits:
A competitive salary + stock options in our fast-growing Series E startup
Hybrid working environment
100% Medical, Dental & Vision
Flex Benefits (FSA'a, HSA's, and Commuter)
Life Insurance
401k Plan
Paid parental leave
25 days of annual leave + Public holidays + paid sick leave
