Synthesia

Senior Sales Operations Analyst

Synthesia • $110K — $130K *
US-Anywhere
+ 2 other locationsRemote
Business Services
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5+ years in Sales Operations, Revenue Operations, or Business Analyst role, preferably in SaaS.
  • Hands-on experience with Salesforce; admin-level skills are a plus.
  • Advanced Excel/Google Sheets proficiency; SQL and BI tool experience (Tableau, Looker) are strong assets.
  • Proven ability to create reporting and forecasting models for sales leadership.
  • Experience collaborating with Sales, Finance, and Marketing teams.
  • Analytical mindset with a focus on process improvement and data clarity.
  • Strong communication skills to present to senior stakeholders.

Responsibilities

  • Drive reporting and analytics by creating and maintaining vital dashboards.
  • Prepare and validate data for forecasting during weekly, monthly, and quarterly calls.
  • Enhance sales processes including territory planning and deal desk operations.
  • Model commission plans and assist in quota-setting analysis with Finance.
  • Collaborate cross-functionally with Marketing, Customer Success, and Finance for efficiency initiatives.
  • Identify process issues and data problems, actively driving solutions.

Benefits

  • Work in a dynamic, high-growth environment.
  • Opportunity to shape sales operational processes.
  • Engage closely with cross-functional teams for broader impact.
  • Develop analytical skills through hands-on data analysis.
  • Potential for professional development in a leading SaaS company.
Full Job Description
About the Role

Synthesia is looking for a Senior Sales Operations Analyst to help our sales organization run efficiently, scale smoothly, and make faster, better-informed decisions. You'll own the systems, data, and processes that power our go-to-market motion partnering closely with Sales, Finance, and RevOps to keep the engine running and to surface the insights leadership needs to forecast and plan.

This is a hands-on role for someone who's equally comfortable deep in Salesforce configuration as they are building a forecast model or presenting a pipeline analysis to sales leadership.

What You'll Do
  • Drive reporting & analytics - Build and maintain dashboards for pipeline, forecast, quota attainment, and funnel conversion; deliver regular reporting to sales leadership
  • Support forecasting - Prepare and validate the data behind weekly/monthly/quarterly forecast calls
  • Design sales processes - Improve territory planning, lead routing, deal desk operations, and quote-to-cash workflows
  • Support compensation & quota planning - Model commission plans, calculate payouts, and assist with quota-setting analysis alongside Finance
  • Partner cross-functionally - Work with Marketing, Customer Success/RevOps, and Finance on GTM efficiency initiatives and shared reporting needs
  • Identify and troubleshoot - Proactively spot process breakdowns or data issues and drive fixes
What We're Looking For
  • 3-5+ years in a Sales Operations, Revenue Operations, or Business Analyst role (SaaS experience preferred)
  • Strong hands-on experience with Salesforce (admin-level configuration a plus)
  • Advanced Excel/Google Sheets skills; SQL and/or BI tool experience (Tableau, Looker, Omni) a strong plus
  • Track record of building reporting and forecasting models used by sales leadership
  • Comfortable working cross-functionally with Sales, Finance, and Marketing stakeholders
  • Strong analytical and process-improvement mindset - able to translate messy data into clear recommendations
  • Excellent communication skills; able to present findings to senior stakeholders

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