The RoleYou'll be one of the first two Enterprise Solutions hires at Vitalize, building the function from scratch alongside a peer focused on clinical and EHR systems. Together you'll define what Enterprise Solutions becomes as our customer base and Post-Sales organization grow.
You'll own the systems our customers run their workforce on: workforce management and timekeeping (UKG Dimensions / Pro / Workforce Central, API Healthcare, and similar) and HCM, HRIS, and payroll (Workday, Oracle, Infor, and similar). These are the systems of record Vitalize reads from and writes back to - schedules, punches, pay codes, accruals, org hierarchies, and employee data. Getting them right decides whether a deployment goes live on time and whether a nurse's incentive pay lands correctly on her paycheck.
Success means fewer deployments delayed by workforce-system readiness, tighter alignment between what Growth sells and what Post-Sales can deliver, and a team that becomes increasingly self-sufficient on UKG, Workday, and payroll work because the hardest problems you solve become playbooks, tools, and repeatable capabilities.
What You'll Do- Own workforce-system solutioning across the customer lifecycle: Bridge Growth and Post-Sales so that what we sell can be deployed and supported, carrying critical technical context from pre-signature discovery through implementation and post-launch
- Lead WFM, HCM, and payroll discovery on enterprise deals: Partner with Growth before commitments are made to understand tenant and version, degree of customization, API vs. file-based integration options, pay rules, labor-level and cost-center structures, which system owns which data, SSO and provisioning, and customer-side responsibilities
- Partner with Deployments to drive integration readiness: Set the standards for pay code, job code, and org mapping; integration setup; testing; payroll validation; and cutover. Step into complex deployments where needed while enabling Deployment Strategists to own increasingly sophisticated workstreams
- Step in after go-live when deeper expertise is required: Diagnose sync failures, pay discrepancies, and customer-side upgrades or migrations (e.g., Workforce Central Dimensions), and get to root cause fast
- Build technical leverage across Vitalize: Create vendor-specific playbooks, discovery guides, documentation, and training so Growth, Deployments, Support, and Customer Success can handle standard UKG, Workday, and payroll workflows on their own
- Turn customer requirements into product signal: Identify recurring workforce-integration requirements and blockers across our pipeline and customer base. Partner with Product and Engineering to decide when the answer is better enablement, a new integration, or a scalable platform capability
What You'll Bring- Deep, hands-on WFM or HCM expertise: You've worked inside at least one major workforce management, HCM, or payroll platform (UKG, Workday, Oracle, Infor, API Healthcare, or similar), ideally as an implementation consultant, solutions architect, or integration lead
- You understand how time becomes pay: You know timekeeping, scheduling, accruals, pay rules, labor levels, and org hierarchies, how they flow into payroll, and where they break
- Integration fluency: REST APIs, SFTP and flat-file integrations, middleware (Boomi, Workday EIB/Studio, UKG integration tooling, or similar), SSO (SAML/OIDC), and provisioning (SCIM)
- You can lead technical solutioning with enterprise customers: You're comfortable with CIO organizations, HRIS and payroll leaders, integration teams, and security teams, from pre-sales through implementation and escalation
- You create leverage, not dependency: Your instinct after solving a difficult problem is to turn the solution into something others can repeat
- You know when Engineering is needed and when it isn't: You can distinguish implementation issues, configuration problems, integration limitations, and true product gaps
- You can bridge GTM and Post-Sales: You know how to advance a complex enterprise deal without creating promises the delivery team can't keep
- You want to build something from zero: You're excited to define a new function, not inherit one
- Health system experience is a major plus: Especially healthcare pay practices, such as shift differentials, call and premium pay, incentive pay, and union rules
Logistics- Location: Anywhere in the US with 40-50% travel to customer sites. If you're SF-based and want a hybrid setup, you're welcome to work from our HQ in Jackson Square
- Reports to: COO
Benefits- Medical, dental, and vision insurance
- 401(k) with company match
- Flexible PTO
- Unlimited travel budget to visit customer sites
- Bi-annual company off-sites
- Free meals in-office
- $5,000 relocation bonus for eligible employees
- Desk setup reimbursement
- Commuter benefits
- Monthly gym/wellness stipend
- An awesome office in Jackson Square, steps from the water
