4-7+ years of experience in software or solutions engineering
Strong fundamentals in APIs, authentication, and databases
Proficiency in writing production-quality scripts in Python or JavaScript/TypeScript
Experience in integration and migration strategies
Ability to communicate technical concepts to non-technical stakeholders
Demonstrated ownership and leadership in project management
Startup mindset with a resourceful and scrappy attitude
Responsibilities
Act as the technical owner of host success after the sale
Design and develop host-specific solutions using APIs and scripting
Lead the implementation of complex integrations end-to-end
Manage data migrations with attention to accuracy and integrity
Troubleshoot technical issues and collaborate with Engineering on solutions
Create scalable technical playbooks and internal documentation
Liaise with Success Managers to ensure smooth project executions
Serve as the internal technical advocate for hosts and their needs
Monitor and analyze implementation success metrics for improvements
Benefits
Opportunity to work closely with product and engineering teams
Autonomy in designing and presenting integration solutions
Collaboration within a dynamic, fast-paced startup environment
Exposure to a diverse range of fitness and wellness businesses
Impactful role that contributes to the success of fitness entrepreneurs
Full Job Description
The Role
We're hiring a Solutions Engineer (Success Team) to be the technical partner for our hosts - acting as a developer who is host-facing. You'll sit on our Success team, but your day-to-day will look like engineering: designing integrations, building and debugging implementations, shaping APIs/workflows with our product/engineering team, and shipping real code/config that unlocks value for hosts and expedite the migration process for studios/gyms and event hosts.
This is not a "light technical" onboarding role. We need someone who can drop into messy real-world environments, read logs, reason about systems, write scripts, and turn ambiguity into a working solution - then explain it clearly to a gym owner, studio operator, or community leader.
You'll be the bridge between:
what our product can do today,
what hosts need to run their business,
and what we should build next to make Sweatpals the best platform for fitness entrepreneurs.
What You'll Own
Be the technical owner of host success post-sale - ensuring technical discovery, solution design, integration delivery, and long-term reliability for key hosts.
Design and build host-specific solutions using APIs, webhooks, OAuth, event-driven patterns, and scripting (Python/JS). This includes prototypes, data transforms, and one-off tooling when needed.
Lead complex integrations end-to-end (ticketing/memberships, CRMs, marketing tools, payments, analytics, community platforms, etc.) by translating requirements into technical designs and shipping working implementations, with support of your product and success counterparts.
Handle data migrations and data correctness: import/export, mapping, deduping, validation, backfills, and ongoing syncs - with strong attention to integrity and edge cases.
Troubleshoot like an engineer: reproduce issues, inspect payloads, debug API/webhook failures, diagnose performance or data issues, and partner with Engineering on fixes.
Create scalable technical playbooks: internal docs, reference architectures, reusable scripts, and SOPs that reduce time-to-value and make success delivery repeatable.
Partner tightly with Success Managers to run implementations with great communication, crisp next steps, and a "no surprises" experience for hosts.
Be the technical voice of the host internally: surface product gaps, integration patterns, and recurring blockers - and help prioritize what Engineering should build to remove them.
Define and track implementation/technical success metrics (time-to-first-event, time-to-first-$, integration error rates, data freshness, migration quality, churn risk signals) and use them to drive continuous improvement.
Who You Are
4-7+ years in software engineering, solutions engineering, sales engineering, forward-deployed engineering, developer advocacy, or technical customer success - with significant hands-on building.
Developer-first skill set:
Strong fundamentals (APIs, auth, webhooks, databases, data modeling)
Comfortable writing production-quality scripts/services (Python, JavaScript/TypeScript, SQL/Postgres or similar)
Can work with JSON, CSVs, ETL-style transforms, and automation
Integration + migration mindset: you enjoy making systems talk to each other, and you can reason about failure modes, retries, rate limits, and observability - and you naturally turn hard-won integration/migration lessons into reusable patterns, tooling, and defaults that make the next implementation smoother than the last.
Strong communicator with non-technical stakeholders: you can explain tradeoffs, timelines, and technical concepts in a way that builds trust and clarity.
High ownership + project leadership: you can run multiple workstreams, keep stakeholders aligned, and drive to "working in production," not just "sounds good in a doc."
Product instincts: you spot patterns across host needs, propose scalable solutions, and help evolve the platform rather than endlessly solving the same one-off problem.
Startup energy: scrappy, resourceful, energized by ambiguity, and excited to build systems from the ground up.
Nice to Have
Experience supporting a two-sided marketplace or platform business
Familiarity with fitness, wellness, events, ticketing, or memberships
Experience with internal tooling/automation (Zapier, Airtable etc.)
Experience with instrumentation/monitoring or analytics pipelines
Experience working directly with external developers (partners, agencies, host tech teams)
Success Looks Like
Key hosts launch and expand faster - time-to-value decreases measurably under your ownership
Integrations are stable, observable, and maintainable - not fragile one-offs
Migrations are clean and trusted - hosts see correct data and feel confident
Recurring technical blockers get eliminated through product improvements, not just patched repeatedly
Success and Engineering operate as one team on host outcomes - with crisp handoffs, clear specs, and rapid iteration
Hosts feel technically supported and personally cared for - with a high-trust, high-clarity experience
