The RoleWe're hiring a
Solutions Engineer (Success Team) to be the technical partner for our hosts - acting as a developer who is host-facing. You'll sit on our Success team, but your day-to-day will look like engineering: designing integrations, building and debugging implementations, shaping APIs/workflows with our product/engineering team, and shipping real code/config that unlocks value for hosts and expedite the migration process for studios/gyms and event hosts.
This is not a "light technical" onboarding role. We need someone who can drop into messy real-world environments, read logs, reason about systems, write scripts, and turn ambiguity into a working solution - then explain it clearly to a gym owner, studio operator, or community leader.
You'll be the bridge between:
- what our product can do today,
- what hosts need to run their business,
- and what we should build next to make Sweatpals the best platform for fitness entrepreneurs.
What You'll Own- Be the technical owner of host success post-sale - ensuring technical discovery, solution design, integration delivery, and long-term reliability for key hosts.
- Design and build host-specific solutions using APIs, webhooks, OAuth, event-driven patterns, and scripting (Python/JS). This includes prototypes, data transforms, and one-off tooling when needed.
- Lead complex integrations end-to-end (ticketing/memberships, CRMs, marketing tools, payments, analytics, community platforms, etc.) by translating requirements into technical designs and shipping working implementations, with support of your product and success counterparts.
- Handle data migrations and data correctness: import/export, mapping, deduping, validation, backfills, and ongoing syncs - with strong attention to integrity and edge cases.
- Troubleshoot like an engineer: reproduce issues, inspect payloads, debug API/webhook failures, diagnose performance or data issues, and partner with Engineering on fixes.
- Create scalable technical playbooks: internal docs, reference architectures, reusable scripts, and SOPs that reduce time-to-value and make success delivery repeatable.
- Partner tightly with Success Managers to run implementations with great communication, crisp next steps, and a "no surprises" experience for hosts.
- Be the technical voice of the host internally: surface product gaps, integration patterns, and recurring blockers - and help prioritize what Engineering should build to remove them.
- Define and track implementation/technical success metrics (time-to-first-event, time-to-first-$, integration error rates, data freshness, migration quality, churn risk signals) and use them to drive continuous improvement.
Who You Are- 4-7+ years in software engineering, solutions engineering, sales engineering, forward-deployed engineering, developer advocacy, or technical customer success - with significant hands-on building.
- Developer-first skill set:
- Strong fundamentals (APIs, auth, webhooks, databases, data modeling)
- Comfortable writing production-quality scripts/services (Python, JavaScript/TypeScript, SQL/Postgres or similar)
- Can work with JSON, CSVs, ETL-style transforms, and automation
- Integration + migration mindset: you enjoy making systems talk to each other, and you can reason about failure modes, retries, rate limits, and observability - and you naturally turn hard-won integration/migration lessons into reusable patterns, tooling, and defaults that make the next implementation smoother than the last.
- Strong communicator with non-technical stakeholders: you can explain tradeoffs, timelines, and technical concepts in a way that builds trust and clarity.
- High ownership + project leadership: you can run multiple workstreams, keep stakeholders aligned, and drive to "working in production," not just "sounds good in a doc."
- Product instincts: you spot patterns across host needs, propose scalable solutions, and help evolve the platform rather than endlessly solving the same one-off problem.
- Startup energy: scrappy, resourceful, energized by ambiguity, and excited to build systems from the ground up.
Nice to Have- Experience supporting a two-sided marketplace or platform business
- Familiarity with fitness, wellness, events, ticketing, or memberships
- Experience with internal tooling/automation (Zapier, Airtable etc.)
- Experience with instrumentation/monitoring or analytics pipelines
- Experience working directly with external developers (partners, agencies, host tech teams)
Success Looks Like- Key hosts launch and expand faster - time-to-value decreases measurably under your ownership
- Integrations are stable, observable, and maintainable - not fragile one-offs
- Migrations are clean and trusted - hosts see correct data and feel confident
- Recurring technical blockers get eliminated through product improvements, not just patched repeatedly
- Success and Engineering operate as one team on host outcomes - with crisp handoffs, clear specs, and rapid iteration
- Hosts feel technically supported and personally cared for - with a high-trust, high-clarity experience
