Experience in an operational or generalist role at an early-stage startup
Proven track record of delivering impactful software products
Adaptability to take on various roles as needed
Strong prioritization skills in unstructured environments
Ownership and accountability in work processes
Willingness to work on-site at the NYC headquarters five days a week
Responsibilities
Program manage new product launches and conduct internal training sessions
Leverage SQL and BI tools to monitor product health post-launch
Facilitate client feedback synthesis and act as the Voice of the Customer
Collaborate with Product and Engineering to enhance offerings
Conduct discovery sessions with clients to assess their needs
Benefits
Equity in the form of stock options
100% coverage of medical, dental, and vision premiums
Fully paid parental leave
Commuter benefits
401k plan
Monthly fitness stipend
Collaborative in-office environment with amenities
Company social events through Elise and the City program
Unlimited vacation and paid holidays
Relocation support for new hires
Full Job Description
About The Role
As a Solutions Engineer at EliseAI, you will be integral to our product launch and support processes. You will work closely with clients, support engineers, and customer success managers to ensure smooth product implementations and troubleshooting. Your role involves developing launch tools, understanding product functionalities in-depth, and providing training and escalation support.
Key Responsibilities
Conduct thorough discovery sessions with new clients to understand their product area and requirements
Act as the representative for Support Engineers within your product area, ensuring alignment and collaboration
Develop and maintain roadmaps for self-serve launch tools and internal launch settings, including quality assurance processes
Provide in-depth technical support and guidance to prospects, including product demonstrations, presentations, and explanations of complex technical concepts
Guide Customer Success Managers through product implementations and act as a partner for training and escalation issues
Provide troubleshooting support for clients post-launch, addressing and resolving any issues within your product area
Gain an in-depth understanding of how the product works to meet client needs effectively, ensuring comprehensive knowledge transfer and support
Attract top-tier talent to join our driven team
Requirements
3+ years of experience in a Solutions Engineer role at a SaaS company
Willingness to travel up to 20% to meet and engage with prospective clients
Strong understanding of product development and launch processes
Excellent problem-solving skills and the ability to troubleshoot technical issues
Experience working with cross-functional teams, including engineering, operations, and product management
Strong communication skills, with the ability to explain complex technical concepts to non-technical stakeholders
Familiarity with customer relationship management (CRM) tools and support ticketing systems
Ability to manage multiple tasks and priorities in a fast-paced environment
Experience with QA processes and developing self-serve tools is a plus
Ability to work independently and as part of a team, with a proactive approach to problem-solving and support
Willing to work in person at our office 4-5 days per week
Benefits
In addition to the growth and impact you'll have at EliseAI, we offer competitive salaries along with the following benefits:
Equity in the company
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Fitness & home services stipend to cover part of your expenses so you can focus on what matters
A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
Unlimited vacation and paid holidays
We'll cover relocation packages and make the move exciting, not painful!
Job Compensation Range
The salary range for this role is $135,000 - $180,000 USD. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
