About the RoleWe're looking for a Solutions Engineer to play a critical role in how we win new customers. You'll be the technical lead on deals from first discovery call through close, partnering with Account Executives to understand a prospect's environment, show them what's possible, and prove it works.
You'll be the person who proves the product delivers real value in a prospect's actual environment, not in a slide deck. That makes you one of the most important people in the sales process. When a prospect is evaluating us alongside competitors, your discovery, demos, and trial work are often what tip the decision.
This is a deeply technical, individual contributor role. You'll be hands-on with integrations, configurations, and architecture, while also being someone prospects trust and enjoy working with.
What You'll Do- Lead technical discovery: uncover a prospect's current tools, workflows, pain points, and success criteria, and translate them into a clear technical win plan
- Deliver tailored demos that map directly to each prospect's environment and use cases, for audiences ranging from IT practitioners to executive buyers
- Design and run evaluations and POCs: scope success criteria, configure and integrate the product in the prospect's environment, and drive the trial to a clear decision
- Be a key driver of deal outcomes, owning the technical win and removing blockers that stand between a prospect and a closed deal
- Partner closely with Account Executives on deal strategy, account planning, competitive positioning, and forecasting technical risk
- Own the technical side of the buying process, including security reviews, architecture discussions, RFPs, and integration questions
- Dig into APIs, infrastructure, and code to solve complex technical challenges that come up during evaluations
- Build repeatable demo environments, trial playbooks, and tooling that make the sales motion faster and more scalable
- Ensure a clean handoff to Onboarding and post-sales so the value proven during the evaluation carries through to deployment
- Feed insights from the field back to Product and Engineering: what prospects need, where we lose deals, and what would help close more
What We're Looking ForRequired Qualifications- 5+ years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure)
- Strong technical depth: you're comfortable working with APIs, cloud infrastructure, networking, scripting, and debugging complex systems
- Proficiency in AI-assisted engineering workflows - you use tools like Claude Code, Codex, and similar LLM-based agents as a natural part of how you build, debug, and ship
- Experience working alongside Sales as part of the deal cycle - you understand what it takes to win a technical evaluation and can operate with a sense of urgency when a deal depends on it
- Experience running implementations or technical onboarding across multiple customers simultaneously
- Self-directed problem solver who thrives in ambiguous, fast-moving environments
Preferred Qualifications- Domain knowledge in IT operations, IT infrastructure, or IT service management (e.g., ITSM, monitoring, endpoint management, networking)
- Experience supporting or participating in technical evaluations, POCs, or pilot programs
- Background in software development - you've built and shipped production code
What We Offer- Competitive salary and benefits package
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- A collaborative, fast-moving team in Downtown Manhattan
