The RoleThis is a client-facing technical role at the intersection of customers, product, and applied AI. You'll work directly with American manufacturers to understand how their business operates, turn messy requirements into clear agent behaviors, and deploy a reliable Frank that delivers measurable value.
You'll own customer agent deployments end-to-end: map workflows, prioritize requirements, write SOPs and prompts, build evals, configure tools and guardrails, launch with users, and improve performance over time. The inputs are real and imperfect: dirty PDFs, legacy data, tribal knowledge, and edge cases that break naive systems.
The work is hands-on, fast-moving, and deeply user-centric. You'll work with LLMs and code every day, communicate directly with customer teams, and turn what you learn in the field into better product capabilities and a faster, more repeatable deployment system.
What you'll do- Lead agent deployments from discovery and requirements scoping through configuration, go-live, quantified ROI, and ongoing improvement
- Map complex customer workflows and turn them into focused requirements, SOPs, prompts, tools, guardrails, approvals, and handoffs
- Build evals and test cases that measure agent quality, expose failure modes, and guide iteration
- Configure and launch agents, monitor their real-world performance, investigate failures, and improve reliability over time
- Run customer workshops, communicate tradeoffs clearly, and close every dependency and follow-up needed to keep deployments moving
- Learn complex customer domains quickly and advocate for customer needs with product and engineering
- Turn repeated deployment problems into reusable patterns, tooling, and product improvements that make future launches faster
Who you are- You have 4+ years of experience in software engineering or a client-facing technical role such as forward deployed engineering, solutions engineering, or implementation consulting
- You are technically strong and comfortable writing code, prompting LLMs, building evals, and learning new agent-engineering techniques
- You can scope ambiguous requirements, prioritize aggressively, and design a simple solution within real product and operational constraints
- You are an exceptional communicator who can run a customer workshop, present with confidence, and build trust from the shop floor to the executive team
- You are highly organized and process-oriented: you can manage multiple deployments, track details, use metrics, and close every loop
- You learn complex domains quickly and combine customer empathy with a product mindset, turning field insights into better tools and experiences
- You are ambitious, resourceful, action-oriented, and team-first; you care about strengthening American manufacturing and are excited to work in person five days a week in NYC and travel to customer sites across the US
Bonus points- Experience building and operating agentic systems in production
- Experience in manufacturing or another industrial or operationally complex setting
- Experience creating SOPs or leading change-management work
- Experience integrating and deploying third-party APIs or legacy systems
Comp & Benefits- Base salary $175,000-$215,000 depending on level and experience, plus the opportunity to receive meaningful early-stage equity ($50,000-$90,000 per year) in Forgepoint. You'll also have great healthcare coverage, dinner provided at the office, and unlimited Celsius.
Location- You'll be in our NYC office five days a week. If you're looking for a role where the real work happens somewhere else, this isn't it; if you want to be at the center of both the company and the customer, it is.
