Senior People Operations Partner

Job Description

We are seeking a Senior People Operations Partner to build and scale a best-in-class global People Operations function. This hands-on senior individual contributor will deliver exceptional employee experiences, simplify complex processes, and accelerate our shift toward self-service, automation, and AI-enabled operations. The role combines operational judgment, HR technology expertise, strong cross-functional partnership, and end-to-end ownership of improvement initiatives.

Key Responsibilities

Employee Lifecycle & Service Delivery

• Own onboarding, employee changes, promotions, transfers, leaves and offboarding processes.
• Partner with HR Business Partners, Payroll, Talent Acquisition, Finance, IT and Legal to resolve escalations and deliver accurate, timely service.
• Maintain consistent global processes while accommodating local requirements across the US, Australia, Canada and Poland.

HR Technology, Automation & AI

• Serve as a functional expert in UKG Ready, including workflows, reporting, configuration support, data quality and adoption.
• Identify opportunities to eliminate manual touchpoints, streamline approvals and expand employee and manager self-service.
• Use AI tools to automate manual, repetitive People Operations work such as case triage, document and data processing, employee inquiries and reporting, improving speed, accuracy and the internal customer experience.
• Evaluate, pilot and roll out AI-enabled workflows and assistants, with appropriate data privacy, security and human-review controls, and measure their impact on efficiency and employee experience.
• Translate business needs into scalable system solutions; support testing, implementation, documentation and change management.

Operational Excellence & Employee Experience

• Design and document standard operating procedures, ownership models, service standards and knowledge resources.
• Analyze recurring issues, identify root causes and implement sustainable process improvements.
• Simplify complex People processes into clear guidance and intuitive employee experiences.

Data, Compliance & Insights

• Conduct audits and reconciliations; maintain accurate employee records and appropriate confidentiality controls.
• Support internal and external audits, compliance reviews and reporting.
• Track operational metrics such as completion time, data accuracy, self-service adoption and employee experience.

Projects & Stakeholder Partnership

• Lead cross-functional People Operations projects from discovery to launch, including milestones, risks and stakeholder alignment.
• Influence partners through clear communication and practical recommendations.
• Act as a subject matter expert and mentor to colleagues without direct people-management accountability.

Qualifications

We are seeking a Senior People Operations Partner to build and scale a best-in-class global People Operations function. This hands-on senior individual contributor will deliver exceptional employee experiences, simplify complex processes, and accelerate our shift toward self-service, automation, and AI-enabled operations. The role combines operational judgment, HR technology expertise, strong cross-functional partnership, and end-to-end ownership of improvement initiatives.

Key Responsibilities

Employee Lifecycle & Service Delivery

• Own onboarding, employee changes, promotions, transfers, leaves and offboarding processes.
• Partner with HR Business Partners, Payroll, Talent Acquisition, Finance, IT and Legal to resolve escalations and deliver accurate, timely service.
• Maintain consistent global processes while accommodating local requirements across the US, Australia, Canada and Poland.

HR Technology, Automation & AI

• Serve as a functional expert in UKG Ready, including workflows, reporting, configuration support, data quality and adoption.
• Identify opportunities to eliminate manual touchpoints, streamline approvals and expand employee and manager self-service.
• Use AI tools to automate manual, repetitive People Operations work such as case triage, document and data processing, employee inquiries and reporting, improving speed, accuracy and the internal customer experience.
• Evaluate, pilot and roll out AI-enabled workflows and assistants, with appropriate data privacy, security and human-review controls, and measure their impact on efficiency and employee experience.
• Translate business needs into scalable system solutions; support testing, implementation, documentation and change management.

Operational Excellence & Employee Experience

• Design and document standard operating procedures, ownership models, service standards and knowledge resources.
• Analyze recurring issues, identify root causes and implement sustainable process improvements.
• Simplify complex People processes into clear guidance and intuitive employee experiences.

Data, Compliance & Insights

• Conduct audits and reconciliations; maintain accurate employee records and appropriate confidentiality controls.
• Support internal and external audits, compliance reviews and reporting.
• Track operational metrics such as completion time, data accuracy, self-service adoption and employee experience.

Projects & Stakeholder Partnership

• Lead cross-functional People Operations projects from discovery to launch, including milestones, risks and stakeholder alignment.
• Influence partners through clear communication and practical recommendations.
• Act as a subject matter expert and mentor to colleagues without direct people-management accountability.

Additional Information

In addition to your annual leave, Nearmap offers:

• 4 extra "YOU" days off each year-take a break, no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policy - explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• A Nearmap subscription (naturally!).

Learn More About The Work We Do:

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