ESTECO is looking for a
Solutions Engineer who enjoys being hands-on with enterprise software and direct interaction with customers. The ideal candidate will manage the technical side of our US customer engagements including installation, upgrading and troubleshooting VOLTA. Lead technical discussions with customer IT teams, and ensure issues reach our engineering team clearly analyzed and well documented for resolution and support.
Location: Novi, Michigan -Hybrid Role (in office 3 days a week)
Experience: 3-5 years
Activities and TeamThe Professional Services team delivers and supports VOLTA for new and existing customers. Our group deploys, installs and upgrades the platform, including patches and version migrations, both on-premise and in the cloud. The team provides advanced troubleshooting on networking, authentication, licensing, connectivity and performance, as well as configuration integrations with our customers' enterprise systems. The distributed team works across the US, Italy and India, in close contact with ESTECO's product and development teams.
The ideal candidate will have the following experience, skills and qualifications - A Bachelor's or Master's degree in Computer Science, Computer Engineering or a related field, or equivalent experience.
- 3-5 years of experience as a system administrator, DevOps engineer, support engineer, professional services engineer or in a similar role working with enterprise software, of which at least 2 years in a customer-facing position.
- Solid administration skills on Linux (RHEL or similar) and Windows Server: services, permissions, logs, scheduled tasks, package and patch management.
- Experience deploying, configuring and troubleshooting Java-based web applications.
- Experience using AI-assisted tools in technical work, always validating their output against logs, documentation and tests.
- Understanding of networking and HTTP: DNS, reverse proxies and load balancers, TLS and certificates, firewalls, timeouts.
- Experience with identity and access management: LDAP/Active Directory and SSO protocols (OIDC/OAuth2).
- Working knowledge of relational databases such as SQL Server, Oracle, MariaDB or PostgreSQL (installation, connectivity, backup).
- Hands-on experience with containers and Kubernetes at an operational level, including persistent storage.
- Direct experience with at least one major cloud platform, preferably AWS (compute, storage, networking, IAM).
- Scripting skills in PowerShell and/or Bash for automation and troubleshooting.
- Excellent verbal and written communication skills in English, and the ability to explain technical topics to both IT professionals and engineers.
- The ability to work independently and within a distributed team, keeping colleagues proactively informed.
- Experience with Microsoft Azure and/or Google Cloud in addition to AWS; cloud certifications are a plus.
- Experience with Infrastructure as Code (Terraform, CloudFormation).
- Experience with MongoDB.
- Experience in regulated or high-security environments: system hardening, vulnerability scanning, FIPS, air-gapped installations.
- Familiarity with Product Lifecycle Management tools (e.g., Windchill, Teamcenter), SPDM platforms or CAE/simulation workflows.
- Experience with observability tools (e.g., Grafana, Loki, CloudWatch).
- Python scripting.
- Willingness to travel occasionally domestically to customer sites.
Perks and benefits- Medical, Dental, and Vision Insurances
- Life Insurance and AD&D (including voluntary policies)
- Flex/Dependent Care Savings Accounts
- 401k (Traditional & Roth) with company match
- Paid time off
- EAP
- International experience
- Friendly work environment
