Solutions ConsultantDepartment: Operations
Employment Type: Permanent
Location: Canada- Montreal
Description🧭
Navigating the position: Solutions Consultant
As a Solution Consultant, you will play a crucial role in supporting the sales process by demonstrating product value, addressing technical requirements, and ensuring customer needs are met before a deal is closed. You will collaborate with Sales, Account Managers, and Customer Engagement teams to provide tailored solutions that align with customer business goals.
🚢 Your Voyage Ahead:Solution Demonstration & Technical Expertise- Lead product demonstrations and technical presentations to showcase solutions.
- Conduct workshops and advanced proof-of-value demos to highlight capabilities.
- Organise and manage software trials by defining success criteria and metrics, and monitoring progress during the trial process.
- Provide expertise on business impact, KPIs, and ROI calculations for customers.
- Collaborate with sales teams to assess pain points and compelling events that drive purchasing decisions.
Sales Support & Opportunity Qualification- Participate in scoring and qualifying opportunities (Go/No-Go decision-making).
- Assist in identifying customer needs, use cases, and fit within existing tech stacks.
- Support RFP responses, technical documentation, and competitive analysis.
Commercial & Deal Execution- Collaborate with sales teams on quote preparation, pricing models, and proposal reviews.
- Engage with deal desk and approval processes for non-standard agreements
- Work with legal and finance teams on contract reviews and compliance.
Post-Sales Handover & Customer Engagement Alignment- Ensure a smooth transition from pre-sales to customer onboarding and deployment teams.
- Support early-stage adoption and customer training to drive retention and success.
Success Metrics- Win rate improvement through strong pre-sales support.
- Customer satisfaction with demos and workshops.
- Reduced sales cycle times by addressing concerns upfront.
- Seamless handover to post-sales and onboarding teams.
🚢 Recommended to Bring on Board:- Strong maritime experience (seagoing, ship management, operations, crewing)
- Proven experience in leading product demonstrations, workshops, and proof-of-value engagements
- Ability to assess customer pain points, define use cases, and align solutions with business goals and KPIs
- Experience supporting opportunity qualification (Go/No-Go), RFP responses, and competitive analysis
- Demonstrated ability to drive customer satisfaction through tailored demos and early-stage onboarding support
- Proven cross-functional collaboration skills with Sales, Success, Product and Marketing
- Demonstrates ability to quickly understand and solve problems for a customer across maritime specialisms
