Three things are true at once: the Solutions function here is being built rather than inherited, the Operational Content Management portfolio is consolidating onto one platform, and the AI layer is arriving inside it. Each one makes the customer conversation harder. A Director of Technical Publications holding four acquired content estates and an audit in the calendar does not want a demo script. They want someone who can say what happens to their estate, in what order, and what stays unresolved. That's this job. This is a hybrid role based in Irving, TX with the expectation of office attendance 3 days per week. Key Responsibilities • The tower, worldwide. products include Comply365's: ContentManager365, DocuNet, ProAuthor, AI Assistant and CoAuthor - plus the platform questions that travel with them: integrations, identity, tenancy, security. • The standards. The discovery flow and question libraries, the demonstration narrative and golden paths, the proof-of-value entry gate, the solution-mapping standard, the tower's RFx answer content. You write them, and you keep them current. • The hardest pursuits. Multi-product, multi-region, migration-heavy, TechOps and MRO, plus defense aviation and rail where they come up. • The demonstration environment, its data and its scenarios. • The consolidation and migration story - the most consequential conversation in the portfolio. • The gaps. You keep the register, you state them to customers, and you carry them into roadmap discussions for OCM and OCM AI. A Week In The Role Monday: discovery with a carrier's technical publications and quality leads, working out how a manual is authored, approved, made effective, and proven to have reached the line. Tuesday: mapping what you heard onto ContentManager365 - what fits, what needs an integration, what doesn't exist yet. Wednesday: a workflow-led demonstration to that carrier's IT and security function, and the SSO and offline-distribution questions that follow it. Thursday: rebuilding the tower's demo data so the next four demonstrations don't need rebuilding, then reviewing a colleague's solution map for an EMEA pursuit. Friday: the technical section of an RFP for a defense operator, and thirty minutes with Product on a gap you've now seen three times. What We're Looking For • Deep, current knowledge of operational content in commercial aviation - flight operations, technical operations/engineering or MRO. Operator, MRO, regulator or vendor; we don't mind where you got it. • The controlled content lifecycle in your hands rather than in theory: revision control, effective dates, controlled publication, distribution, proof of receipt. • Customer-facing technical ownership on enterprise deals: discovery, demonstration, bounded proofs, RFx. • Willingness to say the uncomfortable thing - a gap, a no, a timeline that won't work - to a customer and to us. • Comfortable traveling across the Americas, EMEA, Middle East and APAC for a pursuit. • (Nice to have) S1000D or ATA iSpec 2200 in practice; migration experience moving content estates between platforms; defense aviation or rail; Transport Canada or ANAC alongside FAA; mentoring technical peers. Could this role be for you? We're looking for people who want to own a domain end to end; people who'd rather write the standard than inherit one; people who can say no with evidence in front of a customer. Why come Aboard? Unlimited PTO Flexible work environment • Paid Holidays 401(k) plan with company Comprehensive benefits package (medical, dental, vision, life insurance, disability insurance, HSA, and FSA) Paid parental leave (12 weeks primary caregiver, 6 weeks secondary caregiver) match Ample learning and development opportunities Employee referral bonus