Problem-solving skills with ability to collaborate with Engineering
Exceptional organization and time management abilities
Strong communication and presentation skills
A proactive and adaptable attitude in fast-paced environments
Responsibilities
Run proof-of-concept evaluations for prospective customers
Act as the technical liaison with Engineering and Product teams
Conduct technical calls, addressing product inquiries for all prospects
Collaborate with internal teams to enhance prospect experiences and tools
Aim to exceed prospect expectations in evaluation quality and satisfaction
Benefits
Opportunity to shape and standardize the customer experience
A supportive and inclusive work environment
Access to learning resources and mentorship for career growth
Work on impactful products that benefit millions of users
Full Job Description
The Role
We're looking for a Solutions Consultant to serve as the technical backbone of our pre-sales process. You'll partner closely with Account Executives to field technical questions from prospects, run proof-of-concept evaluations, and act as the trusted technical voice throughout the deal cycle. This is a high-ownership role for someone who can move fluidly between technical conversations and hands-on prospect support, and who wants to shape how a fast-growing security company sells to its most sophisticated buyers.
Responsibilities
Run proof-of-concept evaluations for prospects considering whether to purchase Adaptive products, including providing hands-on technical support
Serve as the technical liaison between prospects and internal Engineering and Product teams, surfacing requirements and feedback that shape the roadmap and escalating any issues as needed
Conduct technical calls with prospects - answering product and technical questions for accounts not running a POC
Partner with internal teams (Product, Design, Leadership) to continuously improve the prospect experience, tools, and processes.
Strive to exceed prospect expectations in response quality, timeliness, and overall satisfaction, ensuring their evaluations are successful
Qualifications
3-5 years of experience in Solutions Consulting, Customer Success, Sales Engineering, or a similar customer-facing technical role, ideally at a SaaS or cybersecurity company
Strong technical fluency with the ability to speak credibly to security, IT, and technical buyers
Comfort running structured evaluations (POCs), including managing timelines and prospect expectations
Ability to troubleshoot and work with Engineering to solve problems
Exceptional organizational, project management, and time management skills
Strong presentation, communication, and written skills
A proactive, adaptable mindset with comfort operating in a fast-paced, high-growth startup environment
What We Offer
The opportunity to define and standardize the customer experience from day one, ensuring your work directly shapes how we scale.
A supportive, inclusive environment where every team member's contribution is valued.
A culture that promotes continuous learning and growth, with access to resources and mentorship to advance your skills and career.
The chance to work on challenging products that will impact millions of people.
Compensation & Benefits
Competitive compensation and a fantastic office atmosphere.
Premium healthcare and wellness benefits.
Catered lunch in the NYC office, Monday - Friday.
Environment
This role is located in New York City, requiring the candidate to work onsite five days a week.
You'll be part of a highly collaborative team that values real-time communication and hands-on problem solving.
Ready to Apply?
If you are eager to apply your skills in a dynamic, collaborative environment, and are passionate about building robust onboarding and support systems, we would love to hear from you. Join us in defining how our company scales, and become a cornerstone of our customers' success.
