Design deployment solutions for enterprise environments
Conduct technical deep-dive sessions with cybersecurity experts
Stay updated on security trends and attack techniques
Educate customers to drive product adoption and service expansion
Resolve user conflicts to maintain customer loyalty
Act as a liaison between customers and internal teams
Benefits
Remote work flexibility
Opportunities for professional development
Collaborative team environment
Exposure to cutting-edge cybersecurity technologies
Potential for travel to engage with clients
Full Job Description
Description
Location: United States (Remote)
About the Role:
We're looking for a Solutions Architect Team Leader to join our talented SA team. Solutions Architects at Pentera are the top product experts: the go-to point of contact between customers and every internal team. You'll design and deploy Pentera's platform in complex enterprise environments, lead technical deep-dives with security teams, and translate real-world attack trends into actionable remediation guidance. This is a role that sits at the intersection of offensive security, customer impact, and product influence.
Roles and Responsibilities:
Lead a team of professionals in intricate customer facing missions
Create and organize new methodologies to improve our Solution Architect team in the Americas
Become the leading local entity in technical customer management tasks
Design deployment solutions for the Pentera platform in complex customer environments
Lead technical deep-dive sessions with cybersecurity experts, guiding them through penetration testing procedures and remediation strategies
Maintain in-depth knowledge of security trends, threats, and attack techniques to improve both customer outcomes and the Pentera platform
Act as a product expert focused on customer education, driving adoption and identifying service expansion opportunities
Resolve any user conflict or dissatisfaction with products or services to ensure continued customer loyalty
Serve as the bridge between customers and internal teams (Product, R&D, Support), surfacing recurring issues and influencing platform improvements
Build and maintain strong customer relationships, contributing directly to retention and growth
Requirements
5+ years of hands-on penetration testing or red team operations experience, with a deep understanding of cybersecurity concepts
At least 2 years of managerial experience of technical teams
Scripting capabilities: Python, Bash, PowerShell, or similar
Ability to communicate complex technical details to audiences with varying levels of expertise
Proficient in troubleshooting, monitoring, and managing TCP/IP networks
Strong problem-solving skills and creative, out-of-the-box thinking
Self-sufficient, autodidact, team player with a collaborative attitude
Willingness to travel periodically based on customer and business needs
Nice to Have:
CISSP, OSCP, or equivalent certifications
About Pentera
Pentera is a cybersecurity company that provides automated penetration testing services. The company's platform simulates real-world attacks to identify vulnerabilities in an organization's network and applications. Pentera's goal is to help organizations improve their security posture and reduce the risk of cyber attacks. The company was founded in 2017 and is headquartered in New York, New York.
