Please note:This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award.
 

ICF is seeking an experiencedEnterprise Solution Architectto serve as the overall technical lead for a large-scale federal Contact Center Operations and Digital Modernization program. This individual will be responsible forestablishing the technical vision, guiding enterprise architecture decisions, and ensuring delivery of scalable, secure, and resilient technology solutions that support mission objectives.
 

Working closely with the Program Manager and Government stakeholders, the Enterprise Solution Architect will lead and supervise architects, technical leads, and engineering teams while providing technical governance across multiple technology domains. This role requires broad enterprise architectureexpertise, strong business acumen, and exceptional leadership skills. The successful candidate will be able to balance missionobjectives, customer needs, operational realities, budget, schedule, security, and technical considerations to develop practical, sustainable solutions. They must be equally comfortable engaging with Government stakeholders on strategic priorities as they are collaborating with architects and engineers on technical implementation.
 

Job Location

Remote work within the United States is authorized. Must support US Eastern time zone working hours. 
 

*If you accept this position, you should note that ICF doesmonitoremployee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.
 

Key Responsibilities

• Serve as the program’s technical authority,establishingthe technical vision, enterprise architecture strategy, and modernizationroadmap.

• Lead, mentor, and develop architects, technical leads, and engineering teams while promoting a high-performing, collaborative environment.

• Partner with Program Managers and Government stakeholders to align technical solutions with missionobjectives, business priorities, and program goals.

• Translate business and operational requirements into scalable, secure, and sustainable technical solutions.

• Lead the design and evolution of enterprise architectures across cloud, applications, data, integrations, and customer-facing platforms.

• Drive modernization initiatives through cloud-native architectures, API-driven solutions, automation, AI-enabled capabilities, andDevSecOpspractices.

• Establish architecture governance, engineering standards, review processes, and best practices to ensure quality, consistency, and innovation.

• Evaluate emerging technologies, solution alternatives, and architectural approaches while balancing security, cost, performance, and maintainability.

• Lead architecture reviews, approve major technical designs, andidentifyand mitigate technical risks, dependencies, and architectural debt.

• Ensure compliance with federal security, privacy, accessibility, and operational requirements across all solution designs.

• Serve as the primary technical advisor to Government stakeholders, presenting technical strategies and recommendations to both technical and non-technical audiences.

• Foster collaboration across stakeholders, architects, engineers, operations teams, and vendors to ensure successful program delivery.

Basic Qualifications 

• Ability to obtain and maintain a Public Trust background check. 

• Must reside in the United States, and work must be performed within the United States. 

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline. 

• 12+ years of experience designing and delivering enterprise technology solutions. 

• 7+ years of experience serving in a solution architecture, enterprise architecture, or senior technical leadership role 
   

Preferred Qualifications 

• AWS Certified Solutions Architect – Associate or Professional. 

• Salesforce Application Architect, System Architect, or Technical Architect certification. 

• Experience leading and supervising architects, engineering leads, and multidisciplinary technical teams. 

• Experience designing enterprise cloud solutions utilizing Amazon Web Services (AWS). 

• Experience designing enterprise solutions utilizing Salesforce. 

• Experience with enterprise integration patterns, APIs, and cloud-native application architectures. 

• Experience supporting enterprise modernization, customer engagement, or large-scale digital transformation initiatives. 

• Experience with enterprise contact center technologies or Contact Center as a Service (CCaaS) platforms. 

• Experience integrating Salesforce with enterprise applications and customer engagement solutions. 

• Experience implementing AI-enabled customer engagement capabilities. 

• Experience with Infrastructure as Code,automation, andDevSecOpspractices.

• Experience working within FedRAMP-authorized cloud environments.

• TOGAF, ITIL Foundation, or comparable architecture certification.

Professional Skills 

• Demonstrated technical leadership and supervisory experience leading multidisciplinary technical organizations. 

• Strong business acumen with the ability to balance mission objectives, customer expectations, technical constraints, operational requirements, cost, schedule, and risk. 

• Proven ability to build trusted relationships with Government stakeholders and influence technical and business decisions. 

• Ability to translate complex business requirements into practical enterprise technology solutions. 

• Strong facilitation, negotiation, and consensus-building skills across technical and non-technical teams. 

• Excellent written, verbal, and presentation skills. 

• Strong analytical, strategic thinking, and problem-solving abilities. 

• Ability to communicate effectively with Government stakeholders, program leadership, architects, engineers, and operations teams. 

• Demonstrated systems thinking with the ability to understand how technology decisions affect business operations, customer experience, and long-term program success.