3+ years of pre-sales technical experience with partner interaction
Understanding of endpoint security fundamentals and SASE concepts
Strong written and verbal communication skills
Experience with WatchGuard products or knowledge of competitors
Proficiency in MS Office and CRM software for pipeline management
Responsibilities
Provide high-level product demos and address client inquiries
Conduct consultative discussions to uncover customer needs
Maintain an accurate opportunity pipeline and provide updates
Relay customer feedback and competitive insights to leadership
Act as an internal advocate for product knowledge and best practices
Meet or exceed sales quotas with strong process discipline
Coordinate with various technical teams to facilitate opportunity closure
Benefits
Opportunity to work closely with Partner Managers
Role as a trusted technical advisor
Ability to work in a collaborative environment
Based in Miami, covering North America
Potential to influence product direction with customer insights
Full Job Description
About the Position
The Endpoint Solutions Specialist reports to the VP of Sales Engineering and is responsible for driving revenue growth by accelerating cross-sell opportunities in the WatchGuard partner ecosystem. This role blends technical pre-sales expertise with commercial ownership, partnering closely with Partner Managers to identify, progress, and close opportunities, while serving as a trusted technical and security advisor to partners.
A Day in the Life
Provide high-level product demonstrations and handle client inquiries
Use a consultative, trusted-advisor approach to uncover customer requirements, and conduct business-oriented discovery discussions on how the products benefit the partner.
Maintain an accurate opportunity pipeline, provide forecasting/pipeline updates to leadership, and consistently pursue outcomes aligned to monthly/quarterly targets.
Capture and relay customer feedback, win/loss and competitive intelligence to Product Management and field leadership to continuously improve offerings and positioning.
Key Responsibilities
Become an expert in the WatchGuard Endpoint and MDR solutions. The solution specialist will demonstrate how our autonomous prevention, detection, and response keep customers secure with very low alert volume and overhead.
The specialist should also be able to position at a general level how WatchGuard's Unified Security Platform benefits managed services teams with one simplified, automated, intelligent approach, replacing patchwork tools.
Act as an internal product evangelist/advocate-share best practices and solutions with Account Managers and become their "go-to" resource.
Maintain and report an accurate pipeline, including weekly forecasting and opportunity updates to management.
Consistently meet or exceed quota/targets, demonstrating strong sales process discipline.
Coordinate inter-departmental technical resources (Sales Engineering, Product, Support, Services) to help close prospective opportunities if necessary.
The specialist typically serves as an expert on one to three product areas, enabling depth in demos, technical validation, and value-based positioning.
This position is based in the WatchGuard office in Miami, FL and covers all of North America.
Skills & Qualifications (Required)
3+ years of pre-sales technical experience (or equivalent) with strong partner-facing capability.
Comfort with endpoint security fundamentals and SASE concepts like zero trust access.
Effective written/verbal communication, presentation, and negotiation skills; able to run discovery and translate requirements into solution recommendations.
Working knowledge of WatchGuard products or key competitor knowledge.
Experience using MS Office; comfort working in CRM workflows for activity and pipeline management.
Demonstrated ability to manage a sales process to closure, including forecasting hygiene, pipeline discipline, and consistent target attainment.
Experience selling/delivering demos for security solutions in MSP ecosystems (inside/partner-led selling a plus).
Familiarity with common security/compliance frameworks (e.g., CIS controls, NIST, PCI) is a plus in consultative conversations.
BS/BA or equivalent work experience.
About WatchGuard Technologies
WatchGuard Technologies is a computer hardware company that specializes in network security products. The company was founded in 1996 and is headquartered in Seattle, Washington. WatchGuard Technologies offers a range of network security products, including firewalls, VPNs, and intrusion prevention systems. The company's products are designed to protect businesses from cyber threats and ensure the security of their networks. WatchGuard Technologies has been recognized as one of the top network security companies in the world, and has won numerous awards for its innovative products and services.
