We are currently hiring a
Solution Specialist I based in our
Head Office.
As a
Solution Specialist I, you'll provide consulting, technical planning, and system administration to support BCAA's business and infrastructure systems. In this role, you'll deliver second-level and occasional third-level administration, help design and maintain system architecture, and ensure operational excellence. You'll also play a key role in troubleshooting, coaching junior staff, and contributing to project success.
This is an excellent opportunity to grow your expertise in infrastructure solutions while supporting mission-critical systems that serve our members and employees.
Who you are:- Detail-oriented with a focus on secure, reliable, and compliant solutions.
- Strong organizational and prioritization skills in a fast-paced environment.
- Ability to collaborate effectively across teams and adapt to evolving technologies.
- Growth mindset with an interest in building expertise in cloud and automation disciplines.
What you'll do:- Support and maintain AWS cloud infrastructure services, including compute, storage, and networking resources.
- Administer Windows Server environments, including Active Directory, Group Policy Objects (GPO), and Public Key Infrastructure (PKI).
- Provide support for hybrid Office 365 services, including Exchange Online, Teams, and identity integration.
- Automate routine administrative tasks using PowerShell scripting.
- Monitor and manage incident, request, and change activities in alignment with ITIL processes.
- Contribute to meeting defined SLAs for system availability, performance, and support response times.
- Assist senior team members in implementing and documenting new enterprise IT solutions.
- Participate in patching, upgrades, and system lifecycle management across on-premises and cloud platforms.
- Maintain documentation of system configurations, processes, and operational standards.
What you bring:
- Associate's, Bachelor's, or Post-Graduate Degree in Computer Science, Information Systems, or Computer Engineering.
- 6-7 years of system administration and/or system infrastructure experience.
- Hands-on experience with AWS cloud services (EC2, S3, IAM, VPC).
- Expert background in administering Microsoft environments, including Active Directory, DNS, DHCP, and GPO.
- Familiarity with Office 365 hybrid environments and identity management.
- Proficiency with PowerShell scripting for automation and administration.
- Knowledge of ITIL principles and experience working within SLA-driven environments.
- Strong troubleshooting, problem-solving, and communication skills.
- Bonus Skills!
- Exposure to Terraform or other Infrastructure-as-Code (IaC) tools.
- Familiarity with CI/CD pipelines or DevOps practices.
- Understanding of containerization platforms (Docker, Kubernetes).
- AWS or Microsoft certifications (e.g., AWS Solutions Architect Associate, Microsoft 365/Windows Server certifications).
- Familiarity with SCCM or MECM management
The salary range for this position is $91,185.84 to $113,982.36 and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 9%, with the opportunity to earn up to 15%.
Please note that this is a hybrid role based out of our Burnaby, BC office (3 on-site / 2 remote days). Applicants who are not located within commuting distance of our Head Office or are not looking to relocate to the Greater Vancouver/Lower Mainland/Fraser Valley region will not be considered.
What we offer:- The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
- Career and personal development to help you grow and reach your goals.
- Incentives that recognize team and individual sales and performance.
- Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
- A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
- Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
- BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
- Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
*for permanent employees
We're always looking for amazing people like you. Apply today!
